Accomplished and results-driven Director of Technical Services with a proven track record of delivering strategic initiatives and driving operational excellence. Skilled in optimizing technology infrastructure, streamlining processes, and enhancing customer satisfaction. Experienced in fostering cross-functional collaboration and driving growth through effective team management and strategic planning. Notable achievements include: Implementing a helpdesk bot in Webex to improve response time and generate shared spaces for techs and customers based on keywords, resulting in a significant decrease in email and phone calls to the helpdesk Successfully leading generator replacements for facilities and deploying new networks and generators for new sites Overseeing infrastructure improvements and changes, including hardware and software replacements, ticketing systems conversions, firewall conversions, and Microsoft 365 and Azure AD conversions Implementing Azure AD and Duo for identity management, as well as leading Exchange on-prem to Hybrid conversions and Exchange upgrades.
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Systems ArchitectUniversity HealthSan Antonio, Tx, Us -
Director, Technical ServicesCommunity First Health Plans Jan 2020 - Oct 2024San Antonio, Texas Area*Lead and manage a team of Network Engineers(3), Field Engineers, System Administrators(4), Database Administrators(3), and the helpdesk(5).*Implemented and optimized network infrastructure, including virtualization and security measures.*Oversaw technology management, ensuring efficient service desk operations and business continuity.*Successfully executed project management tasks and ensured smooth IT operations.*Implemented data center virtualization and effectively managed IT operations and enterprise network security.*Demonstrated expertise in system administration, Active Directory, and troubleshooting.*Managed data centers, infrastructure, and storage utilizing fabric switch/SAN technology.*Provided strong leadership and guidance to the team.*Led and managed team for Azure AD deployment(500+ users).*Led and managed team for Microsoft/Intune for application and device deployment/management(500+ users).*Duo for Multi-factor authentication for both VPN and VDI environments.*Annual budgets for hardware and software company wide.*Policy and Procedures maintenance and creation.*Manage audit response both internally and externally as it pertaining to IT. -
Technical Services ManagerCommunity First Health Plans Jul 2012 - Jan 2020San Antonio, Texas Area*Managed Technical Services team projects and personnel*Oversaw IT helpdesk and monitored service levels to enhance processes and performance*Analyzed issues and incident trends to improve end user satisfaction*Evaluated existing policies and developed new policies based on technology life cycle*Provided Technical Services portion for Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP)*Procured and managed Disaster Recovery solution*Managed Technical Services budget to align with business needs*Demonstrate expertise in Network Infrastructure, Network Virtualization, and Network Security*Proficient in Technology Management, Service Desk, and Project Management*Skilled in IT Operations, Data Center Virtualization, and IT Management*Experienced in Enterprise Network Security, System Administration, and Active Directory*Knowledgeable in Information Technology, Troubleshooting, and Firewalls*Familiar with Data Centers, Infrastructure, NetApp, Networking, and Storage*Proven leadership skills in managing teams*Managed and deployed MDM solution for mobile devices(MobileIron) -
Senior Network EngineerCommunity First Health Plans Jul 2011 - Jul 2012San Antonio, Texas Area*Demonstrated expertise in Cisco firewall configurations for VPN profiles, switches, and routers, ensuring secure and efficient network operations.*Successfully managed Cisco Ironport and Ironportweb administration, implementing robust email security measures.*Proficient in virtualization technologies such as VMware vSphere Client, vSphere administration, and *VMware View administration, improving server efficiency and reducing hardware costs.*Skilled in NetApp SAN administration, optimizing storage resources and enhancing data availability.*Proven experience in NetVault Backup administration, ensuring reliable data backup and recovery processes.*Competent in Symantec Antivirus administration, safeguarding systems against malware and cyber threats.*Proficient in performing backups and restores from tape and drive to drive configurations, ensuring data integrity and business continuity.*Experienced in executing physical to virtual conversions, virtual to physical conversions, and new server builds in both virtual and physical environments.*Strong skills in network virtualization, network security, data center virtualization, enterprise network security, system administration, and Active Directory.*Demonstrated expertise in routing, information technology, troubleshooting, firewalls, data centers, wireless networking, network engineering, infrastructure, NetApp storage, and team leadership.*Palo Alto setup and configuration*SAML for SSO implementation -
Network EngineerCommunity First Health Plans Aug 2009 - Jul 2011San Antonio, Texas Area*Configured Cisco firewalls to establish VPN profiles*Implemented Cisco configurations on switches and routers*Managed Fortinet administration tasks*Utilized VMWare Infrastructure Client for virtualization purposes*Administered VMware Infrastructure and VMware View systems*Oversaw NetApp SAN administration tasks*Managed Blackberry Enterprise and Symantec Antivirus systems*Network Virtualization *Network Security *Data Center Virtualization *Enterprise Network Security *System Administration *Active Directory *Routing *Information Technology *Troubleshooting *Firewalls *Data Centers Wireless Networking Network Engineering *Infrastructure *NetApp *Networking *Storage *Team Leadership*Active Directory*LDAP*Kerberos/NTLM -
Field EngineerCommunity First Health Plans Aug 2008 - Aug 2009San Antonio, Texas AreaDesktop PC builds, Active Directory administration, helpdesk administration, user support, hardware replacement, troubleshooting, and software installation. -
Managed Backup TechRackspace Jan 2008 - Aug 2008San Antonio, Texas AreaMigrating client computers remotely from existing backup software to new software. Configuring IP routes in Linux and Windows Server 2003. Troubleshooting connectivity issues, remote installs of backup software. Scheduling and running immediate backup of client computers.
Roger G. Education Details
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Computer Network Systems
Frequently Asked Questions about Roger G.
What company does Roger G. work for?
Roger G. works for University Health
What is Roger G.'s role at the current company?
Roger G.'s current role is Systems Architect.
What schools did Roger G. attend?
Roger G. attended Itt Technical Institute-San Antonio.
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