Roger Lai work email
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Over a decade of fintech experience, with 5+ building products in the world of modernizing debt collection.
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Chief Customer OfficerAvtalCalifornia, United States -
Head Of ProductAvtal Aug 2023 - Present
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Vp ProductGrid Feb 2022 - Apr 2023Oakland, California, UsIncreased ARPU, launched new features, reduced COGs, built out product & design org -
Head Of Product, Collections PerformanceTrueaccord May 2017 - Feb 2022130, Kansas, UsAccountable for winning scorecards using a purely digital strategy (#1 in 95%+ scorecards despite 0 outbound-calls). Responsible for all product development directly related to Collections Performance: self-serve payment portal, offer optimization, omni-channel capabilities, deliverability, ML model bets, experiments, etc. -
Head Of AnalyticsTrueaccord Sep 2016 - May 2017130, Kansas, Us
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Business Operations Lead, Risk And CollectionsSquare Apr 2014 - Sep 2016San Francisco, Ca, UsBuilt Recovery and Collections team from scratch, bringing $1M+ of losses back to the company in < 1 yr.Created first BizOps team at Square for Risk, a 100+ person organization that includes data science, engineering, and operations. Focused on operational analytics, business intelligence, and pushing teams cross functionally to hit org wide OKRs. -
Disputes Operations ManagerSquare Jun 2011 - Mar 2014San Francisco, Ca, UsManaged dispute and chargeback operation teams, both FTEs and contractors. Launched self-service tools and partnerships with financial institutions to reduce chargeback rates by 30%. Automated workflows to improve ops efficiency by more than 50%.
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Account ExecutiveQuantcast Feb 2010 - Jun 2011San Francisco, Ca, Us -
Sales Ops And MoreSlide (Acquired By Google) Oct 2007 - Feb 2010
Roger Lai Skills
Roger Lai Education Details
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Georgia Institute Of TechnologyIndustrial Engineering
Frequently Asked Questions about Roger Lai
What company does Roger Lai work for?
Roger Lai works for Avtal
What is Roger Lai's role at the current company?
Roger Lai's current role is Chief Customer Officer.
What is Roger Lai's email address?
Roger Lai's email address is ro****@****ejo.com
What is Roger Lai's direct phone number?
Roger Lai's direct phone number is +141560*****
What schools did Roger Lai attend?
Roger Lai attended Georgia Institute Of Technology.
What are some of Roger Lai's interests?
Roger Lai has interest in Gourmet Cooking, Sports, Cooking, Electronics.
What skills is Roger Lai known for?
Roger Lai has skills like Sales, Analytics, Business Development, Online Advertising, Strategic Partnerships, Digital Marketing, Management, Digital Media, Product Management, Leadership, Web Analytics, Strategy.
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