Roger Callo Email & Phone Number

Los Angeles, Ca, Us

United States

Provide Technology Support to CEO, Senior Leadership, Portfolio Managers and Equity Trading Environment

Greater Los Angeles Area

• Accomplishments - Designed an Active Directory comparison tool that would greatly increase the efficiency of security access submissions- Completed over 50 hours of additional training in Technology Management, Professional Effectiveness and Business Knowledge- Completed certification training for CompTIA Mobility+ and HDI Desktop Support Technician• Projects- Windows 7 & Office 2013 Migration: Liaison for Investment Professional Executives and Information Technology Engineers to ensure all applications and macros are fully compatible with Windows 7 and Office 2013- Travel to High Risk Nations Security project: Pilot laptop and iPads equipped with highly restricted security policies to ensure that Investment Professionals can still operate effectively in nations such as China, Russia and North Korea without the risk of compromising sensitive company data- Microsoft Office 2013 Upgrade: Work with various Technology Engineer teams to develop a plan for upgrading and testing with key business users.• Mobile Technology Subject Matter Expert- Administrator for Airwatch, Good for Enterprise, Good Dynamics and Blackberry Administration Service- Pilot Tester for Good Dynamics applications as well as new Blackberry security policies- Provide updates to desktop support team of any mobile technology updates and changes• Knowledge Centered Service (KCS)- Written approximately 15 technical articles currently in use- Promoted to KCS Level 2 with the new responsibility of flagging and correcting inaccurate articles- Maintained a weekly KCS Article attachment rate of over 95%• Technical Support- Team Facilitator: Lead team meetings to discuss various changes, upgrades, support issues and concerns- Train new Technology Support Associates on Desktop Support procedures and software- Complete or escalate tickets in Remedy service queues within Service Level Agreements- Provided technical support to Investment Professional Executives and Analysts

Chatsworth, Ca

• Accomplishments-Started a system of creating backup mirror images of new computer setups for each particular computer model-Created a process of using install checklists for the requestor to sign before and after each computer setup-Held company-wide informational presentations with regards to Windows functionality/features and other applications• Technical Support-Provide hardware and software technical support to all levels of Diamond Game employees-Recover important and sensitive data from virus infection and damaged hard drives-Create physical and digital backup images of hard drives-Wipe sensitive data from unused hard drives-Build computers based on the user needs and special manager requests• Technical Writing-Publish training documentation for both applications and system configuration in SharePoint site-Organize IT related documentation to a centralized OneNote for the IT Department• Server Maintenance-Perform daily checks to ensure all physical and virtual servers are running and performing as needed-Maintain BES (Blackberry Enterprise Server) to ensure all users are receiving emails, contacts, and calendar updates• Inventory Tracking & Maintenance -Order and expense items for inventory as needed to comply with company standards-Maintain and update list of IT equipment as well as computers associated with each employee

Glendale, Ca

• Technical Support -Provided level 1 and level 2 support to authorized business partners for access to DisneyConsumerProducts.com and its related applications.-Routed unsolved issues to an appropriate support level Customer Service -Communicated with users as well as team members and global IT partners regarding application issues and tickets out of Service Level Agreement (SLA)-Opened and closed tickets for incidents or application related issues Application Support -Maintained and monitored service tickets in Service Center queues-Processed applications for user setup requests while meeting Service Level Agreement (SLA)-Conducted user setups in compliance with audit standards• Data Cleanup -Updated and replaced old data as needed to comply with current standards-Retailer project: converted licensees to retailers for the purpose of concealing sensitive data-Insight Login: updated unique identifiers to SAP ID’s for future single sign-on use• Audit Compliance -Participated in updating documents and data for audit purposes

Pomona, Ca

• Technical Support-Provided hardware and software support to students as well as faculty • Computer Laboratory Maintenance-Ensured that computers operated properly-Organized and maintained an organized computer laboratory environment -Called for repairs when necessary