Roger C. Email & Phone Number

At Art Plumbing, AC & Electric, I lead the contact center operations with a focus on delivering repeated success and leadership in structuring high-performing call center management and motivated staff. I have over ten years of experience in this field, and I have implemented various technologies, such as ServiceTitan, Phones Pro, Marketing Pro, Dialpad, Schedule Engine, and many others, to reduce expenditures, boost productivity, and increase profits.I am also an adaptable, creative, and transformational leader who can develop opportunities that accomplish organizational goals. I use my five-step action plan, which involves management and individual team assessment, action plans, goal setting, focus, and delegation. I have extensive experience in corporate emergency readiness and management, having transformed departments to 100% remote three times in my career due to unfortunate events such as 9/11, Anthrax, the COVID-19 pandemic, and natural disasters. I am a certified facilitator from Academy Leadership, and I have completed courses at Northern Virginia Community College. My values, motivations, and goals are to provide excellent customer service, foster a culture of collaboration and innovation, and optimize processes and workflows.

Listed skills include Leadership, Training, Performance Management, Management, and 46 others.

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  Northern Virginia Community College