Director Of Engineering (Docushare)
Led a global engineering team in US, Singapore and India working with engineering functionalities that spanned the product life cycle of the DocuShare Enterprise Content Management (ECM) product family. Directed and optimized development, SQA, and customer support operations that support multiple product platforms based on agile methodologies, right-sourcing, automation, continuous integration and DevOps principles. Collaborated with cross-functional teams in all phases of product life-cycle inclusive of requirement, design, development, release, professional services, marketing, sales, and customer support.Managed a three-tier customer support team with help centers and support engineers in the US, India, Canada, Singapore, Malaysia, UK and France.