Roger Chong Email & Phone Number

Long Beach, Ca, Us

Los Angeles, California, United States

Spearheaded sales initiatives for a prominent nationwide home improvement company that specialized in custom cabinets for closet and storage solutions.► Performed in-home sales calls throughout the region. Followed a particular sales process to work with the client in meeting their needs and goals for any space in the home.► Consistently achieved a closing rate exceeding 65% on a monthly basis, leveraging superior communication skills and adeptness in presenting tailored solutions.► Crafted custom closet and storage designs using advanced KCD software, tailored to fit each client's unique preferences and space perfectly.► Proactively generated leads through strategic utilization of social media platforms such as Facebook and Nextdoor, coupled with targeted B2B outreach efforts and engaging direct interactions.► Provided cross-functional support to streamline order processing, deliver exceptional customer service, conduct market research, and reconcile financial transactions.

Long Beach, California, United States

Service business specializing in furnishing and fixture installations. Service offerings included custom closet installations, furniture assembly, and mounting/wall installations. ► Increased efficiency in various departments by creating streamlined processes for field operations, marketing/sales, and finance. Metrics for completion rate, reviews, and others were consistently exceeded.► Used Key Performance Indicators (KPI) to guide the strategies, focusing on maximizing gross profit, total average tickets, and conversion rates.► Developed marketing and lead generation strategies with multiple platforms. Digital advertising, Organic Search, Search Engine Optimization (SEO), Inbound Content Marketing), Social Media, and more.► Increased close rate from 45% in the first year to 75% in 2021 by spreading out marketing efforts on the above platforms and streamlined sales process. Customer Acquisition Costs (CAC) improved 35% YOY.► Additional duties included: Overseeing employees and subcontractors, managing pipeline process of all projects, and other tasks including invoicing, purchase orders, accounts receivable/payable, reconciliations.

Los Angeles, California, United States

Video Production Company that developed, produced, and managed content for small businesses. Carried a client facing role that managed the entire production process from initial proposal to final delivery. ► Completed campaigns for clients that included digital videos and on-air commercials. Oversaw production budgets totaling $300K+ over the course of 6 months. 100% of projects completed on time and under budget. ► Answered RFPs and created sales presentations for each bid. Conducted market analysis of the client’s sector, reviewed trends in content for that sector, and created a strategy to compete with the content.► Managed staff and production crew, built strong relationships with staff by developing a productive work culture. Rewarded high performers in efficiency and quality of work with a variety of bonuses.► Executed goals and ideas brought forth by owners of the company. Worked directly with them to strategize new initiatives and experiment/adjust as needed.

Costa Mesa, California

Content service provider of inflight entertainment for airlines. Cross functional position in a heavy client-facing role, serving the Delta Air Lines account and assisting with additional accounts as needed.► Primary focus on managing media content for Delta’s Inflight Entertainment (IFE) product. Developed programming strategies to meet client’s Key Performance Indicators (KPI).► Managed team to ensure monthly delivery of content and assets to the client. The team was responsible for building metadata across multiple platforms, editing, executing agreements with brands and stakeholders.► Worked directly with studio distributors to negotiate rates, license content, and maintain direct deals.► Assisted various departments and outside vendors with related needs, including magazine publishers, social media, marketing, communications, and more.► Oversaw and assisted with day-to-day operations of the account; invoicing, purchase orders, managing publicity assets and video files, metadata entry, and ensuring final delivery to the hardware integrators.

Los Angeles, Ca

International production and media company that developed original programming for television, film, and alternative formats. Employed on a freelance basis working on non-scripted programs, holding roles in various capacities. ► Oversaw field operations and production crew that included union personnel. Ensured production was operating in compliance with requirements and policies from local IATSE union bodies. ► Managed procurement, purchasing and supply chain, assisted in large set builds for Special Effects and Art Departments. Applied working knowledge of industrial engineering and building components.► Maintained budgets for various projects. Negotiated with vendors and suppliers and executed deals to acquire lower rates and remain below budget.► Organized and executed necessary reports and documents including purchase orders, contracts, releases, call sheets, financial reconciliations, and payroll processing.

Los Angeles, Ca

Managed operations for projects in multiple platforms; television, theatrical, and digital. ► Managed production operations in the studio and field. Coordinated logistics for equipment, crew; including permits, payroll, call sheets, & production reports. Ensured all departments had necessary resources.► Executed contracts, agreements, and releases with various locations, vendors, and personnel.► Oversaw budgets, issued purchase orders and tracked finances. Ensured all elements remained within the budget.

Los Angeles, Ca

Employed for projects filming in Los Angeles and Texas, scripted reality shows involving set build outs, hazardous locations, and travel logistics. • Managed day-to-day field operations to ensure production was on time, per the daily schedule.• Coordinated crew and equipment logistics for domestic travel; airfare, room & board, ground transportation, • Generated and executed production documents; call sheets, schedules, payroll & start paperwork, releases, agreements, and contracts.

Los Angeles, Ca

Content service provider for inflight entertainment with a role servicing the United Airlines account. • Managed day-to-day operations of the account, including generating purchase orders, managing publicity assets, metadata entry, reconciling invoices, and ensuring final delivery of the content.• Screened film & TV content to ensure suitability based on content guidelines. Liaised with studios on approved edits.• Developed new strategies to manage more efficient workflows internally.

Los Angeles, Ca

Oversaw main office operations of busy television production office. Managed moving company to new facilities, which included setting up networking and communication infrastructure. Also oversaw remote offices for casting and post production departments. Duties include managing archives of files (releases, purchase orders, agreements), payroll, commutation with vendors and crew, managing assistants, expense reports, financial reconciliation, assistance in accounting, post production, and production.

Bachelor Of Applied Science (B.A.Sc.), Motion Picture And Television Production

Master Of Fine Arts - Mfa, Creative Writing

Associate Of Science (A.S.), Video Production