Roger Corley is a Licensed Professional Counselor, National Certified Counselor, and Board-Certified Telemental Health Provider. He serves as a Family Advocate in special education meetings, championing the rights and accommodations for students with disabilities as mandated by state and federal laws. With a BA in Psychology (Belhaven University) and an MS in Mental Health Counseling (Mississippi College), Roger firmly believes in the transformative power of genuine acceptance, self-compassion, and resiliency, viewing these qualities as essential components in nurturing hope and envisioning a better future.Roger is devoted to assisting families of children with disabilities. Diagnosed with ADHD at 36, and later navigating his son's diagnosis of Autism and ADHD, he brings a unique passion, empathy, and insight to his work, offering invaluable support and guidance to special needs families.Dedicated to systemic change and raising community awareness about the importance of support, empowerment, and inclusion for individuals with disabilities, his mission is driven by a belief in the potential of each individual to lead a fulfilling life. This conviction underscores his commitment to making a meaningful difference in the lives of others.

• Providing client support for web-based payroll-deduct and room service applications• Support escalation point for application, server, database, and website troubleshooting• Advanced SQL Server administration, troubleshooting, and development• QA testing for GEMpay, GEMserve, GEM2go, and System Manager applications.• QA documentation, backlog, and bug tracking with Visual Studio Team System

• Tasked with transforming customers, partners and employees into Bomgar experts• Required excellent presentation and public speaking skills • Onsite and Virtual Classroom instruction to audiences of varying computer • Determined site training needs and developed tailored training to meet those needs• Developed training material and assets with each major release of Bomgar software• Collaborated with Bomgar team to continuously improve training methods

• Acted as a liaison between Bomgar Corporation and their enterprise level clients• Organized, managed, and completed both virtual and onsite professional installations and configurations of Bomgar's secure remote support solution within the allowed scopes of our larger enterprise clients• Developed customized solutions to fit the client's complex environment and acted as a consultant throughout the project life cycle• Required a well-rounded skill set with technologies like LDAP, Active Directory, Kerberos, RADIUS, DNS, networking, firewalls, routing, scripting, and SQL Server• Developed custom Bomgar support portals using JavaScript and PHP to match existing client style guides

• Oversaw and implemented the vision of providing quick, affordable Managed IT Services meeting our high standards of quality and customer service• Provided outsourced IT services including complete management of client IT structure and implementation of disaster recovery solutions• Designed and managed virtual environments for clients• Provided website development and administration• Performed daily business administration and client management

• Contracted Onsite Implementation Consultant • Worked with American Health Tech to complete the training and go-live of their EHR solution for Assisted Living Homes throughout the state of Texas• Contract term: 3 Months

• Developed technology strategies for clients• Provided remote and onsite server and network administration• Developed and administered Active Directory solutions for clients• Administered client SQL Server databases• Designed and managed virtual environments for company and clients

• Worked with Business-To-Business (B2B) clients to find the right solution for their needs• Built a strong business client base the Nashville Metro areaACHIEVEMENTS---------------------------------------------------------------------------------------------• Highest Grossing Store Sales Representative ( 4 times )• Highest Grossing Regional Sales Representative ( 4 times )---------------------------------------------------------------------------------------------• 1,000,000+ Total Sales for 2005• 1,500,000+ Total Sales for 2006

Help desk and field IT support for clients.Skills required included: -----------------------------------------------------------------------------------• Detailed knowledge of Windows and Mac operating systems• Managed incoming customer requests• Detailed documentation of case notes