Roger Wallace (He/Him/His) Email & Phone Number

Los Gatos, Ca

Santa Clara, Ca

• Provided key end user support on multiple hardware/software platforms, including Dell, Apple, and Microsoft products.• Supported email systems from RackSpace and Office365• First line contact for Phone System support (Avaya and Shoretel)• Managed print services for all network and standalone printers, including Brother, Hewlett-Packard, Kyocera and Xerox• Instituted Helpdesk phone line and 24/7 support structure• Managed Adobe purchases and licensing• Key contact for badge/entry security system for corporate offices• Performed SOX-compliance testing and implemented controls. • Implemented Numara/BMC Track-It software, assisted in transition to ServiceNow

Provided key end user support on multiple hardware/software platforms, including Dell and Microsoft products. Primary VOIP (Shoretel) support, including upgrades from V5.2 to V7.5. Instituted Helpdesk phone line and Customer support workgroup. Managed mobile device support for both Good Mobile Messaging and Microsoft ActiveSync. Point person for FTP/FTPS server maintenance. Key contact for badge/entry security system for corporate officesImproved overall use of Numara Track-It ticketing system for entire IT department. Team Lead for all IT purchasing and procurement, including vendor management. Performed SOX-compliance testing and implemented controls. Assisted in site-wide VLAN re-architecture. Designed build criteria for European based systems. Primary contact/monitor for all printers and multi-function units, including Savin. Primary lead for developing standard laptop/desktop images utilizing Symantec Ghost and sysprep.

Provided end user and server support keying on the following operating systems and applications: All Microsoft Desktop Operating Systems (from 98 to XP), Microsoft Server Platforms (from NT to SBS 2003)Microsoft Office XP & 2003 Veritas BackupExec 9 & 10Norton and McAfee AntivirusCisco Switches and Routers

Provided end user and server support keying on the following operating systems, applications, and hardware: Lotus Notes Server version 5, Lotus Notes Client versions 5, Microsoft Exchange and Outlook Client, Microsoft Exchange Server 5.5, Microsoft Office, Internet Explorer, Netscape Communicator, Windows 95/98, Windows NT Workstation 3.51 and 4.0, Windows NT Server 4.0, Windows 2000 Professional and Server, Cheyenne Arcserve, Redcreek VPN Products, Norton and McAfee Antivirus, Cisco Switches and Routers.

Provided end user and server support keying on the following operating systems and applications: Lotus Notes Server version 4, Lotus Notes Client versions 4 and 5, Microsoft Exchange and Outlook Client, Lotus Smartsuite, Microsoft Office, IBM Personal Communications, Internet Explorer, Netscape Communicator, Windows for Workgroups 3.11, Windows 95/98, Windows NT Workstation 3.51 and 4.0, Windows NT Server 3.51 and 4.0, Citrix Netframe. Provided IBM PC, Thinkpad, and Netfinity server hardware support. Installed, diagnosed, and repaired Hewlett Packard Inkjet/LaserJet printers. Installed IBM/Lexmark laser printers.