Roger Wasson Email & Phone Number

As a Help Desk Supervisor in the E-learning industry, I've utilized my supervisory and technical expertise by leading my team to provide end users and clients with the best possible support services, ensuring the reception of timely technical assistance. Through attention to detail and an extremely high level of professionalism, I oversaw the address of all customer incidents or service requests logged.My particular skill set includes:• Motivating and instructing my team to provide the highest level of service and customer satisfaction• Collaborating with third party suppliers and ensure that the provision of quality exceeds service levels• Measuring, monitoring and working to minimize incident levels.• Providing leadership, control, planning and scheduling of all support projects and servicesBesides leading an IT support team, I am able to personally address critical support issues and incidents that might arise from time to time. Additionally, I am more than prepared to work in close conjunction with upper level management to ensure a support team is working properly while giving optimal results. I have good deal of experience troubleshooting hardware and networking issues, and am more than capable of providing desktop PC builds, customizations, product implementation and installations.As an individual with excellent supervisory and technical abilities, as well as strong hands-on technical skills, I provide the voice, the customer service and satisfaction that defines a company. Through consistency, persistence, diligence and dedication I continue to strive for the highest levels of professionalism in my business and personal life and enjoy motivating others to the same level of excellence.

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  University Of Kentucky