• Consistently performed above quota trade show logistics sales and upselling services for domestic and international events via cold calling and email marketing methods.• Achieved 90% of PIBL sales for Canadian exhibitors attending US shows.• Coordinated logistics between exhibitors, drayage companies, paperwork flow, customs clearance while providing on-site representation on behalf of exhibitors and overseas agents. • Cross selling of additional company services adding to company revenue• Coordination of FTL/LTL and airfreight service providers. • Successful negotiation of rates with vendors to provide 15% - 25% savings.* Collection services provided for delinquent accounts.

•Managed mortgage assets through the various stages of delinquency including current through foreclosure as consistent top 20% performer throughout the unit.•Demonstrated the highest quality servicing of loans for Fannie Mae, Government loans as well as Non-Government and private investors while adhering to all regulations and restrictions. Achieved top quality score monthly on a consistent basis. •Ensure compliance with FDCPA and TCPA guidelines in order to minimize company risk.•Monitored escalated cases for treatment options and referrals to various departments for final resolution.•Selected by middle management to perform side by side listening critique with asscociates, peers and Investors to provide the appropriate feedback to improve performance and enhance overall customer satisfaction.

•Successfully managed recovery portfolios ranging from $2.1 million to $3.5 million dollars on a monthly basis•Mitigated company losses after the charge-off process has occurred through creative financial solutions. •Developed customer's financial situation to offer payment programs that best met their financial needs and successfully negotiated recovery payment programs and settlements to cure delinquency.•Recognized both as departmental top production performer and quarterly business leader for all departments within Bank of America.

•Successfully managed portfolio of approximately 400 past due accounts totaling an average of $8 million per month in Pending Charge Off. •Tasked with the responsibility of mitigating the organization’s potential losses by executing an array of skip tracing, settlement negotiating and repayment solutions to assist each individual customer with curing their delinquent status. •Settlement verifier for the team and unit.•Certified On-the Job Trainer.•Awarded for exceptional customer service. (2004-2012)