Roger Escobar Email & Phone Number

Los Angeles, California, United States

• Management in provisioning and troubleshooting iPads for pilots and inflight crew members• IT visits to Blue Cities across the US West Region, Canada, and Mexico in maintaining the offices.• Management in provisioning and troubleshooting of HoneyWell Baggage Scanners

Los Angeles Metropolitan Area

• Managed ticket queues and prioritized tasks for a team across multiple locations • Led projects to improve processes, implement new tools, and enhance team support achieving cost savings of over $100,000 • Orchestrated meetings with cross-functional teams and facilitated collaboration

Los Angeles, California, United States

• Provided Level 1-2 support for hardware, software, and infrastructure • Administered ticket queues, exceeding resolution SLA goals • Maintaining and managing beginning and end user life cycle

- Provides technical support to corporate employees (1800+ and growing weekly).- Duties involve: password resets, desktop/laptop setup, patching, technical coordination of new hire/terminations process, etc.- Monitor and manage system health of all assigned systems to include evaluating and reporting on their availability, performance and capacity.- Triage escalations to appropriate teams based on severity.- Serve as the Office IT point of contact.- Lead or drive processes to identify operational problems with assigned systems and provide technical support to resolve them promptly.- Participate in the design and implementation of enterprise-wide technical projects, ensuring delivered solutions meet identified requirements.- Research, plan and coordinate upgrades and changes to existing systems and implementation of new systems and technology.- Understand and comply with all departmental policies and procedures for an incident, request, change, problem and systems management.- Train and develop peers and support staff in systems monitoring; routine administration; and troubleshooting for assigned systems.- Coordinate vendor support of assigned hardware/software/systems/services.- Documents, maintains, tags, inventories, upgrades, or replaces hardware and software systems.- Powershell, Landesk, Service Now, Zoom, DUO, Salesforce, Five9, Avaya, Slack, Ivanti.- Exchange, DNS, DHCP, SSL, FTP, Active Directory, SSO.- Windows, Mac, and Chrome OS/Devices, Microsoft Office Applications, G-Suite Administrator Tools, Google Docs/Drive.

Greater Los Angeles Area

Imaging, re-imaging MacBooks, Lenovos, and Dell LaptopsHelping legal department with computer builds including necessary software and applicationsAssisting users with technical needsProceeding and maintaining service requests using Service Now for ticketsTransferring data from one machine to anotherHelping creative studio in setting up laptop with proper applications

Greater Los Angeles Area

Greater Los Angeles Area

• Worked one-on-one with a special needs student(s) on a daily basis• Collaborated with counselor and teacher to plan, teach, and differentiate instruction for students• Generated and executed positive behavior plans with emphasis on safety and an affirming and rewarding learning experience for my student.• Assisted special education students in daily school tasks, both academic and social• Participated in outdoor activities with students – Increased student morale by 50%• Resolved problems of student regarding curriculum

Cerritos, Ca

• Assisted students with learning disabilities, mental disabilities, health disabilities, social distress, behavioral distress and emotional distress• Motivated and encouraged students to be successful in their learning by praise, and encouraging participation.• Provided children with learning tools to build and advance their knowledge for success in multiple subject areas.• Focused on creating a full participation and team work oriented environment.• Developed tailored services and accommodations for children with special needs and learning disabilities.• Assess their behavior, help cope with their feelings, also giving them support by collecting data, make visual charts, analyze patterns, and problem solve.

Los Angeles, California

• Performed day-to-day maintenance: opening and closing, ordering supplies, phone enquiries, inventory• Assisted in coordinating events and art held at the gallery• Designed displays for gallery while preserving artwork• Managed incoming and outgoing paperwork for exhibitions, including artist applications, artist contracts, and updated the press of upcoming showcases

Wildlife Biology

Information Technology

Information Technology, Information Technology

Educated in Incident Response, Windows OS, Linux OS, OS X, Active Directory, Command Line interface, Certified Ethical Hacking, Network.

Cinematography And Film/Video Production