Roger Tucker Email & Phone Number

Greater Philadelphia Area

• Establish and maintain relationships with retirement plan clients throughout Philadelphia and Connecticut in order to achieve or exceed client service and retention standards
• Define and implement annual service plan for assigned clients, introducing new features available to them, coordinating plan changes and other plan related topics, as necessary
• Help foster a cohesive service team by directing workflow, supporting strong communication and displaying good judgment and leadership to ensure the proper administration of all accounts
• Coordinate and monitor workflow between departments to facilitate efficient operations and optimal client service.
• Assist Retirement Sales Consultants in sales process and with new business implementation.

Malvern, PA

• Establish and Maintain Relationships with clients surrounding implementation of services.
• Analyze audit processes monthly to determine and implement controls resulting in successful internal and external audit reviews.
• Redesign of Implementation Services external client survey, increased response rate from 25% to 80% over 12 months through process improvement.
• Development of an internal process that enables employees to get feedback from multiple sources on projects they work on, resulting in increased constructive feedback, better performance and increased morale.
• Responsible for recommendations that led to the Service Integration group being moved under the Implementation Services umbrella, which was accepted and implemented by senior management
• Manage a team of 8 data lead analysts

Malvern PA

• Managed a team of 3 project leaders and 5 supporting staff to convert client assets and records into Vanguard. This consisted of clients from $5 million to $100 million.
• Worked closely with Sales consultants during the sales process and assisted with new business implementation.
• Partnered with the Education team in working with clients on conversion activities.
• Used Six Sigma methodology to improve quality, control reduce costs, and streamline processes. This led to increasing efficiency by 25%.

Malvern, PA

• Responsible for converting M &A activity both in and out of Vanguard.
• Worked directly with existing and new clients to facilitate a smooth transition into and out of Vanguard.
• Managed a team of 8 M & A project leads.
• Mentor, coach, led, and developed individuals to perform to a higher standard and reach career goals.
• Led a team to identify process improvement for outgoing activity, cutting the cost of the process by 50%.
• Coordinated with education team to communicate and educate clients based on merger/acquisition activities.

Malvern, PA

• Led 20-25 project conversions per year regarding retirement assets and records into and out of Vanguard.
• Worked with numerous departments such as sales and education to facilitate the client conversions.
• Worked directly with clients and third party vendors to transition plans in and out of Vanguard.
• Partnered with Sales on prospect meetings for new business.
• Worked closely with Education to provide messaging for new clients.

Malvern, PA

• Responsible for analyzing and correcting recordkeeping discrepancies for all of Vanguard’s Institutional clients.
• Supervised, mentored, and instructed other associates.
• Led additional projects to improve the adjustment process and department efficiency.