Roger Barker Email & Phone Number

*Facilitate the success and growth of peers. Conduct onboarding of new employees by coaching, teaching, and evaluating knowledge of both sales and operational excellence. *Assist District Manager in the continued education and growth of employees in preparation of promotion to management.*Provide best in class customer service while helping guests identify and maximize comfort and support needs to help ensure everyone gets a great night sleep.

*Provide timely and appropriate feedback to all store associates concerning performance, including daily coaching, conducting performance coaching discussions as appropriate.*Schedule store associates to achieve optimum customer service levels, and delegate store tasks to ensure proper completion in an environment that puts the customer first.*Leverage adult learning principles to achieve training objectives and follow up on training regularly to ensure that learning is sustainable and contributes successfully to improved business results.*Mentor other store managers to help them respond favorably to specific performance and development opportunities.

*Assist store manager in training store staff in all aspects of their job responsibilities including customer service and selling.*protect company assets through effective inventory control and loss prevention practices.*lead store associates in meeting sales, profit and shrink goals.*listen, comprehend, and respond to customer comments and questions in person or on the phone using available resources.

*Provide best in class customer service by engaging customers, assisting customers with gaming needs, and educating customers on the GameStop buy-sell-trade business model.*Assist manager with inventory counts, stocking/restocking of merchandise, and maintaining the appearance of the sales floor.*Open and close the store and handle store funds.*Supervise and delegate tasks in absence of management.*provide timely and appropriate feedback to store manager concerning associate performance opportunities