Lead a staff of 850 employees who provide all operational support for the Payments division with an operational presence throughout the Midwestern United States with an annual expense budget that exceeds $90MM. Fully streamlined the commercial lending process by consolidating processing sites from 17 to two and launching a digitized workflow that enhanced productivity with $9.2 million in savings, reduced cycle time by 25% and increased overall quality by 20%. Set up and maintained a centralized client support center for all commercial banking clients, based on a Siebel CRM platform; eliminated 75 field positions, recovered $4.1 million each year, increased customer satisfaction levels by 60% and opened new revenue potential. Established a new operational vertical dedicated to supporting a managed services product and provide working capital flexibility to clients in a national franchise setting; generated $30 in revenue over two years. Guided a variety of payment-related projects, including a PEP+ conversion, fraud loss mitigation, HIPAA-compliant payment processing and critical technology rollouts.Cumulative expense savings of $30MM, revenue growth of $34MM.

Promoted to spearhead the rollout and support of the industry-leading “Check 21” program. Motivated and led a diverse staff of 1,400 employees and $100 million budget in all facets of Commercial Operations: Check Processing, Transportation, Deposit Operations and Print Processing in Midwest and Southeast.

Earned the elite “Operational Excellence” award for dramatically improving accuracy rates for Lockbox division by 50% with Six Sigma methodologies and reconfiguring the banking center transportation network. Key participant in growing revenue in the Treasury Management business by 15% ($340 million – 2007); also delivered a remote deposit capture product into 150 banking centers, saving $3 million in transport costs. Deployed a check image capture and clearing strategy that generated $34 million in total savings over three years, 45% in headcount reduction and image-enabled all Day 2 operations.

Brought on to consolidate a variety of operational sites, while quickly resolving Federal Reserve gaps. Directed 900 staff and $60 million budget in handling essential Treasury Management Operations, including Retail, Wholesale Lockbox, Cashiering, ACH/Wire Operations, International Operations, Internet Banking, Commercial Billing and Credit Card Processing.Led a staff of 1,600 employees engaged in all facets of Commercial operations, CheckProcessing, Transportation, Deposit Operations and Print Processing. Annual expense budgetexceeds $120MM with an operational presence throughout the Midwestern and Southeastern

Led a division of 1,400 employees engaged in the 24 hour/7days per week processing ofremittance transactions for corporate cash management clients. The division includedsystems, programming and computer operations professionals, functioning in both amainframe and distributed computing environment. Overall monthly volume of 40MM an annualexpense budget that exceeded $60MM and revenue of $120MM for sites located; Developed a technology deployment strategy to automate the key elements of retail lockboxprocessing which eliminated a total of 225 FTE at an annual savings of $5.5MM andincreasing overall processing capacity 40%. Deployment of systems included 10 Opex 150systems and Banctec Image First remmitance capture systems is all processing sites.Lead the lockbox operation during an 8 year period of expansion in which volume increaseda total of 475%, while also improving the overall annual profit margin from 18% to 28%.Coordinated the construction of a new Remittance Processing facility which increasedoverall monthly capacity to 25MM items and installed a variety of productivity enhancementfeatures which resulted in annual savings of $3MM. Established a second Remittance Processing center in Louisville, KY and directed thegrowth of this operation from zero to 9.5MM items per month within 24 months of startup. This effort included the relocation of the operation to a new facility with capacity of12MM items per month.Established a third Remittance Processing center in Baltimore, MD and led the growth ofthis center from zero to 4.5MM items per month within 18 months of startup.

Led a National Retail Lockbox Vertical responsible for processing 44MM monthly payments in 3 centers.

Led a division of 300 employees engaged in the encoding and capture of all financialtransactions. Developed and executed a strategy to image both consumer and commercial loanprocessing and streamline the loan approval process to support the banking centerautomation project. Total annual volume exceeded 250MM transactions with an annual expensebudget exceeding $6MM.