*Led work stream to update customer segmentation.*Managed, maintained, and drove enhancements to brand tracking surveys and reports.*Selected as a member of a cross-functional Brand Ambassador program, which sought to drive customer and brand focused business approaches across the organization.*Partnered with Analytics team to identify key implications of media data.

*Acted as the voice of our players by designing, leading, and reporting on research initiatives in support of the World of Warcraft and Diablo franchises.*Closely collaborated with User Research and Analytics teams to deliver cohesive insights that painted a complete picture of our players and their behavior.*Managed and oversaw annual player experience trackers to monitor sentiment and drive action when appropriate.

*Led relevant and timely research that drove business outcomes in product development, marketing, and corporate strategy.*Established the annual marketing research agenda for assigned products.*Partnered with our Analytics, UX, and Data Science groups to provide key enriched insights leveraging internal consumer data. *Communicated findings to a broad variety of stakeholders in a clear way.*Collaborated with other areas of the business on strategic projects.*Managed multiple internal and external projects involving complex data analysis.*Managed, coached, and developed staff to their potential.*Managed research relationships with external vendors and internal partners.

*Responsible for leading projects and serving as advisor, reviewer, and mentor to Analysts/Sr. Analysts. *Supervised multiple projects, including complex cross-functional and syndicated studies. *Provided leadership to the team in skill development; incorporating new methodologies, tools, and designs; and contributing to project proposals.*Mentored Analysts in story development, conclusions and recommendations, and made consultative recommendations on THG custom research and Worldview analyses. *Supervised Quantitative Research Analysts. *Presented proprietary research and Worldview analyses to clients and industry groups.

*Designed, coordinated and executed strategic qualitative and quantitative research projects to uncover core insights in the attitudes and behaviors of the Buffalo Wild Wings Guest and broader category consumer base.*Managed the initiation, design, & analysis of primary consumer research programs that supported strategic business decisions.*Managed research vendors to ensure support of research goals, getting the greatest possible value from our research investment.*Utilized industry and custom research to provide our leadership team with an understanding of marketplace risks and opportunities and to help guide the Company with short- and long-term strategies.*Effectively presented insights and recommendations to the Guest Experience team, executives, and franchise community.*Used insights to deepen our understanding of current Guest expectations and dining habits.

*Engaged with internal clients from teams throughout the organization, including food, beverage, technology, operations, and enterprise support to develop and implement actionable research plans.*Presented results of research to engage business leaders and key team members in the outcomes and to drive the business forward.*Designed, developed, programmed, and managed web surveys on a variety of platforms (e.g., Vision Critical, CVent).*Worked with research vendors to design appropriate studies, optimize data collection plans (both quantitative and qualitative), and create research reports based on the collected information.

*Worked with clients to develop research projects that met their needs and provided actionable information.*Designed and oversaw several concurrent telephone, mail, and web surveys for clients in fields such as healthcare, education, manufacturing, professional organizations, non-profit organizations, and consumer goods.*Managed a diverse team of colleagues who had various responsibilities to ensure successful completion of all projects.*Interpreted the collected data and analyses to provide actionable and useful conclusions and recommendations to clients.*Produced reports and delivered presentations that contained information that clients could easily understand and immediately put into action.

*Facilitated the understanding of various assignments.*Discussed and reviewed writing techniques to promote long term improvement.*Carefully analyzed writing for spelling, grammar, and coherence.

*Designed and conducted research projects on topics such as psychological responses to color and motivational influences on performance outcomes.*Developed and delivered engaging written and verbal interpretations of experimental results to emphasize the importance and implications of the findings.*Utilized data analytic techniques such as multiple regression, ANOVA, and HLM.*Successfully implemented computerized recording of data collection.*Continuous management of several concurrent projects.*Responsible for recruiting and managing a lab of more than 8 assistants.*Collaborated with experts in the field from around the world.*Independently completed projects ahead of schedule.

*Instructed a Social Psychology course and assisted with the instruction of Research Methods, Introduction to Statistics, Developmental Psychology, Competence Motivation, and Motivation and Human Development.*Clearly articulated complicated concepts via written and oral communication.*Oversaw and encouraged progress of up to 350 undergraduates.

*Articulately communicated complicated psychological concepts.*Created, administered, and graded assignments and examinations.*Engaged students in the learning process.*Developed unique course materials to aid understanding.*Received excellent student reviews.

* Provided superior patient care and understanding while completing responsibilities efficiently and accurately.* Strove to make patients feel comfortable and satisfied by acknowledging and quickly completing requests.

*Maintained club webpage.*Sent electronic communications to officers and members about club sponsored events.