Dr. Roger Finnegan, Pmp, Cspo Email & Phone Number

Cottage Grove, Mn, Us

St. Paul, Mn, Us

Williamsburg, Ky, Us

Saint Paul, Minnesota, Us

Richfield, Minnesota, Us

- Responsible for representing the Enterprise Customer Care contact center agent experience and the Best Buy customer experience through technology enablement across channels based on strategic priorities and initiatives. - Accountable for coordinating and supporting current and future tools and capabilities. - Responsible for discovering, assessing and implementing contact center technologies that address business opportunities while partnering with various enterprise teams.

Minneapolis, Mn, Us

- Worked with business line representatives to document uses of imaging applications.- Solicited requirements and application improvements from business line system users.- Created process flows of system applications.- Documented project boundaries.

Representative Accomplishments- Acting as business analyst for multiple, aggressive and concurrent projects to develop and enhance systems for the direct mailing division.- Working with business SME’s, systems developers and architects to determine development strategy as well as document solutions for business needs.Responsibilities:- Requirements elicitation and documentation.- Create business and systems process flows.- Create designs for user interfaces and report mockups.- Create system data models.

Representative Accomplishments Acting as business analyst for multiple, aggressive and concurrent projects to develop and enhance systems for the home mortgage division. Working with business SME’s, systems developers and architects to determine development strategy as well as document solutions for business needs. Acting as liaison between the business users, developers and quality assurance testers to ensure the successful implementation of applications and system enhancements.Responsibilities: Requirements elicitation and documentation. Create business and systems process flows. Create designs for user interfaces and report mockups. Create system data models.

Richfield, Minnesota, Us

Representative Accomplishments Acting as business analyst for aggressive mobile commerce agile development project to implement smart phone and tablet applications. Creating test plans and test cases for use acceptance testing for tablet mobile commerce implementation.  Developed a smoke-testing playbook to coordinate the testing for the launch of the mobile commerce tablet application.Responsibilities: Business analysis. Test case creation. Business requirements definition and documentation

Representative Accomplishments Acted as business analyst for an aggressive Microsoft Dynamics CRM agile development project. Developed process flows for the various business activities that will be redesigned as part of the CRM implementation. Created use cases as part of the business process reengineering approach. Responsibilities: Business analysis. Requirements elicitation. Business requirements definition and documentation. Use case creation.

Representative Accomplishments Functioned as business analyst for a Microsoft Dynamics CRM agile development project. Performed business requirements gathering and documentation for the development of sales management reports as part of the customer agile CRM development project. Created user stories as part of the established agile development methodology. Responsibilities: Business analysis. Requirements elicitation. Business requirements definition and documentation. User story creation.

Washington, D.C., Us

Representative Accomplishments Functioned as business systems analyst for payroll development projects.  Supervised a team of developers for multiple mainframe COBOL payroll applications and projects. Instituted a grassroots business analyst team to address various issues in the USPS IT department and to provide constructive solutions for the issues.  Performed business requirements gathering to facilitate the enhancement of software systems and for the development of new software systems.Responsibilities: Business analysis. Project Management Requirements elicitation Business requirements definition and documentation.

Representative Accomplishments Served as project manager on project to update and consolidate international business systems. Created system prototypes for stakeholders to ensure their acceptance of the developed system. Acted as business analyst on multiple successful international ACH and wire transfer projects as part of the merger of Wells Fargo Bank and Wachovia Bank. Performed business requirements gathering for the enhancement of existing international ACH and wire transfer software systems and for the development of new software systems. Assisted the quality assurance (QA) team in the development in testing strategy and cases.Responsibilities: Project Management Business analysis. Quality assurance test cases and test scripts creation. Requirements elicitation Business requirements definition and documentation. Use case creation.

Minneapolis, Mn, Us

Representative Accomplishments - Participated in project planning and execution for multiple projects from inception to completion. - Conducted meetings with a wide array of business units. - Performed business requirements gathering to facilitate the enhancement of software systems and for the development of new software systems. - Tracked issues that arose during projects. - Created documentation for software end-user training.Responsibilities: - Requirements engineering - Business analysis - Responsible for providing requirements, definition, recommendations and in depth analysis needed to direct a technology solution for the business users needs. - Define business requirements. - Map the processes to the application to determine gaps. - Document the business requirements for interfaces and conversions. - Create detailed design documents.

Toronto, On, Ca

Representative Accomplishments: Acted as business analyst and project manager for an agile development project to create an internal web based ebusiness portal system. This project involved multiple layers of management on a very aggressive timeline. The project also required process re-engineering to take full advantage of the new technology and to increase its value to the stakeholders. Performed the duties of administrator for a Salesforce.com CRM system. Served as business analyst and project manager for an agile development project to create an intranet ebusiness portal.  Acted as senior business analyst on successful CRM custom development project. Served as web master for several company intranet sites. Requirements gathering and engineering, project plan development, software development, quality testing, user acceptance testing and deployment of new applications. Performed business requirements gathering to facilitate the enhancement of software systems and for the development of new software systems. Responsibilities: Business analysis. Wireframe creation. Responsible for providing requirements, definition, recommendations and in depth analysis needed to direct a technology solution for the business user’s needs.  Define business requirements. Map the processes to the application to determine gaps. Document the business requirements for interfaces and conversions. Create detailed design documents.  Project Management. Technical writing.  Website development and management.

Richfield, Minnesota, Us

Representative Accomplishments: Contributed to the project management functions of project planning and execution for multiple projects from inception to completion including the steering of the funding and budgeting process, requirements gathering and engineering, project plan development, software development, quality testing, user acceptance testing and deployment of the new applications. Conducted meetings with a wide array of business units. Performed business requirements gathering to facilitate the enhancement of software systems and for the development of new software systems. Created quality assurance test cases for software testing. Tracked issues that arose during the software testing process. Created documentation for software end-user training. Responsibilities: Business analysis Project management Quality assurance test cases and test scripts creation. Responsible for providing requirements, definition, recommendations and in-depth analysis needed to direct a technology solution for the stakeholders.  Define business requirements. Map the processes to the application to determine gaps. Document the business requirements for interfaces and conversions. Create detailed design documents. Technical writing.

Phd, Information Technology

Bs, Business

Mba, Information Technology