Roger Fox Email & Phone Number

Backus, Minnesota, United States

Lake Country Property Management

Pine River, Minnesota, United States

Lakefront Property Specialist

Tallahassee, Florida, United States

Omni Channel Leadership throughout multiple locations in Northern Florida.

R51 And R52 Mn, Ia, Ne, Sd, Nd, Ks

As Regional eCommerce Director, I developed and led a team of 8 direct reports, with 3 being promoted, while overseeing $500M in ecommerce sales. I led over 20 new online grocery launches, all opening on time and with best in class service numbers. I also assumed GM duties during 4th Quarter, allowing the store to focus on customers, and saving the pickup customer 3+ minutes in wait time. In addition, I managed the highest volume online grocery store in the Company, while meeting all performance metrics. This store became an example of growing a business without major construction/investment. Further, CSAT maintained highest Customer Satisfaction among 24 regionals.A few of my key contributions to Walmart:* Launched new Express Delivery service allowing customers to order online and receive delivery within 90 minutes, growing orders by 500% in the first 30 days.* Ranked #1 region in the Company for highest customer satisfaction and shortest wait time (3.1 minutes on a goal of 5 minutes); 1 of only 2 regionals out of 24 that were under 4 minutes.* Maintained a 95% on time pick of merchandise, driving customer satisfaction even with the challenges of no attendance policy and Covid-19.* Increased sales by 131% and grew market share by over 5% for on-line pickup during Covid-19.

Bentonville, Arkansas

In this position, I supervised a team of 4 Senior Managers, supporting 600+ stores. I collaborated with senior leadership concerning a new conceptual design, applied to future prototypes. I also launched Core Hours for 65% of store associates which led to improved work/life balance and reduced turnover by 5-10%. In addition, I implemented Daystock, Great Workplace, Front End Transitions, Electronic Shelf Labels, In-stock Assistant, and robots for scanning and cleaning floors. Further, I coordinated and led monthly Board meetings for the EVP and Regional Managers.A few of my primary contributions include:* Focused on scheduling implementation behaviors, improving weekend coverage by 8% during peak business hours.* Managed Great Workplace rollout, training 4 test markets on new structure and responsibilities, receiving feedback, and working with the product team to implement changes before the rollout.* Implemented Front End Transitions, training associates in change management and transferring workforce focus from front end to eCommerce positions (on average, shifting 4-5 associates to eCommerce Growth); Transition included cash recyclers to replace cash office and increased self-checkouts using less labor.

Bentonville, Arkansas

As Director of Scheduling Implementation, I assisted in developing workforce management to meet service delivery requirements. I also developed sound, effective communication with colleagues, customers, and suppliers. In addition, I managed the implementation of a new scheduling system in Walmart US and maintained positive relationships with Field Operations and HR throughout all implementation phases. Further, I developed and trained the Call Center staff.A few of my primary contributions include:* Planned and executed My Walmart Schedule expansion to 3000+ Supercenters and $1M+ associates.* Partnered with Academy Team to develop training content and upscale facilitators on the new scheduling system.* Supervised scheduling team for the customer service contact center, ensuring superior service.

Bentonville

In this position, I supported Operations and HR, leading to more effective operations. I improved HR processes by implementing strategies that supported business growth, improved morale and employee retention, and strengthened relations between staff and employers. I also facilitated the COO’s Listening Sessions and ensured that human resources initiatives were aligned with business objectives.A couple of my key company contributions include:* Key creator of the Schedule Right Review process, pivotal in having stores move the correct amount of labor to the correct job code.* Developed content and led training for New Store Managers, as well as, onboarding for New Stores and Market Managers.

Bentonville Ar

I performed all activities necessary to increase employee productivity and partnered with stores during the initial store survey to identify characteristics for improvement. I also identified issues associated with the workforce planning cycle, followed by the suggestion of appropriate recommendations or improvement strategies.A few of my key contributions include:* Introduced workload-based budgets to the field for improved production.* Managed 8 direct report Senior Managers.* Communication liaison to Central Operations, serving as an effective “voice” of the field.

Las Vegas, Nevada Area

In this position, I developed short and long term goals and plans to achieve site objectives while improving cost-efficiency and performance. I also established and maintained collaborative relationships across all levels and departments to implement strategic solutions. In addition, I developed processes to introduce new programs and systems into the workplace.A couple of my key contributions as Implementation Director include:* Supported POC, pilot, and rollout of Topstock in NHM and Supercenters.* Coordinated and aligned with Logistics to improve store service levels and overall productivity.

I managed 11 stores with 2000 associates, while generating $800M+ in sales. In performing all activities, I consistently implemented HR Excellence and Compliance Standards. I also modeled excellent customer service standards across multiple facilities to ensure customer satisfaction. In addition, I provided guidance on executing strategic company programs and initiatives.A few of my contributions as Market Manager include:* Established track record for promoting a diverse pool of candidates to Store Manager positions.* Realized Big 3 accident rating improvement of 30%+ as compared to previous year.* Effective management led to associate survey improvement of 10% over the course of 2 years.

Wheeling, Il