Roger Gamboa Email and Phone Number

Assist members with their issues with their prescriptionsHelp solve member problems with their coverage

Letters TeamHelped to clean up and organize project and job related documentation.Analyzed all Triumph letter documentation and identified discrepancies in preparation for the move to a new letter development tool (Thunderhead).Successful testing results for the "Credit Font" UDAP work stream.CFS - Customer Focused Sales and Relationship CareAssisted with movement of data from existing Lotus Notes database to a shared drive in preparation for move to a new engagement toolSuccessfully processed simple HTML tags which are used within an offer that is displayed to Customer Care ProfessionalsSuccessfully entered new products into Chronicle which is used to record individual sales, which is leveraged for various levels of reporting

Identify customer needs and assume ownership for action to achieve better customer service experience.Acting Team Leader during Team Leader's absenceProficient in Legacy and Triumph platforms.HVCM team member-skilled in Services, Dining, Lodging, Retail and Mail-OrderHandle escalated calls and following up to ensure quality service is provided to the CardmemberActive participant in Employee Engagement TeamCore Member in AHORA NetworkCompleted Employee Development Program with the Ahora NetworkPresent to Senior LeadershipAssist in projects Service Engineering Department