Supporting the implementation of new software and improving business operations for all Volksbank labels and their partners

Designing and building new Embedded Finance solutions and building the organization to deliver it

> Leading a multifunctional team (9FTE) responsible for broker portfolio. Achieving increased turnover and improved returns. All while maintaining customer satisfaction throughout impactful change programs > Business Lead for starting phase of commercial and operational integration of Vivat Reaal portfolio (’19-’20) > Business Lead for successful ‘outsourcing’ of underwriting, administration and claims operations to external partner (’18-’19). Overcoming great strategic… Show more > Leading a multifunctional team (9FTE) responsible for broker portfolio. Achieving increased turnover and improved returns. All while maintaining customer satisfaction throughout impactful change programs > Business Lead for starting phase of commercial and operational integration of Vivat Reaal portfolio (’19-’20) > Business Lead for successful ‘outsourcing’ of underwriting, administration and claims operations to external partner (’18-’19). Overcoming great strategic, political and technical challenges. > Business Lead for successful commercial and operational integration of Delta Lloyd withing NNV (’17-’18). Including integration of customer portfolio’s, operations and rebranding. > Initiator for implementation of Agile/Scrum way-of-working within NN Verzekeren (non-IT) Show less

> Leading a team of Marketing & Communication professionals responsabel for both Broker (B2B2C) and Direct (B2C) portfolio's> Succesfully designing and executing organisational restructuring towards multi-functional teams

> Led Commercial Pricing within strategic agenda > Developed roadmap to improve financial returns through better pricing > Laid foundation for pricing department; people, resources, organizational blueprint

> Developed and realized commercial part of ‘simplification’ of Personal Lines Non-Life division > Designed and led campaigns and operations for (re)introduction of car insurance > Designed and implemented first version of customer contact strategy

> Designed and built first “multichannel customer journeys” NN Particulier Schade > Led start-up of Direct Sales of Personal Lines Non-Life insurance

> Developed Direct Sales Channels for Personal Lines Non-Life insurance > Management of multiple online channels. Including uniformation and improvement projects and operational management

> Responsible for innovating Personal Lines Business Unit. Including first trials with Pay-as-you-drive insurance > Promoting cooperation with service providers and making first deals

E.g. Consulting MT-Marketing Sales with strategy plans and designing new distribution strategy

Business Analist, Strategy workshops and Strategy advice and Development of Strategy implementation, Project Support and later Project Management.