Roger Griffiths Email & Phone Number

Dallas/Fort Worth Area

Plano, Texas, United States

Lewisville, Texas

Tampa/St. Petersburg, Florida Area

Experience with GSE Super Stream Line Closing Consumer Direct Servicing Review hud-1 for appropriate fee placement per RESPA guidelinesDaily team huddles to review changes and review quality for team. Reduced quality errors from 3% to 1% or lower over the past 3 months. Developed a strong team work ethic that resulted in better quality and overall performance.

Tampa/St. Petersburg, Florida Area

Managed 11 Short Sale Negotiators and Closing. Loss Authority approval up to 175K. Perform weekly queue reviews and ensure account handling requirements are met.Monitor phone activity to ensure phone coverage and call abandonment rate falls within guidelines.Reviewed appraisals and broker price opinion sheets to determine appropriate value of property and determine valid offers. Participated in project to help develop new process with FHLMC.Short Sale experience with Home Equity, 1st Lien and FHLMC.

Head collection department operations for a $2.8 billion Regional Credit Union based in Utah. Direct operations of collections department in managing mortgage, commercial, auto, and consumer loan portfolios worth $1.9 billion. Develop and initiate loss-mitigation procedures for commercial and residential properties. Managed delinquency from 15 days delinquent through the foreclosure process. Managed all loss mitigation activites,bankruptcy,short sell,eviction, and all other legal issues in regards to foreclosure. Administer staff hiring and evaluations, providing individualized training in job responsibilities, FDCPA guidelines, and winning negotiation techniques. Communicate with vendors of electronic payment, skip tracing, bankruptcy, repossessions, dealerships, auctions, and IVR services. Investigated and helped purchase IAT-CT center dialer to improve performance. Managed multiple third party collection agencies and maintained a report card comparing their recovery performance. Leverage keen knowledge of Federal Debt Collection Practices Act, bankruptcy laws, and small claims judgments. Managed staff of 28 collectors and support staff including two supervisors. Key Achievements: Researched, acquired, and significantly streamlined workflow by implementing state-of-the-art collections software; newly automated processes for letter distribution and force-paying of past due accounts decreased department staffing needs and ultimately lowered operating costs by 25%. Slashed overall 60+ delinquency rates from .98% to .51%, maintaining this goal for 3 consecutive years. Named to the Product Advisory Board for Akcelerent Collection Software.

Fully accountable for monthly handling of accounts ranging from 120 to 210 days delinquent in a $20 million portfolio. Trained, motivated, and developed high-performance collections team of 3 Supervisors and 40+ collections representatives. Ensured full-scale productivity of technology including predictive dialers (DAVOX), call blending, Triad, VRU, ACD, CMS, and Teknekron quality monitoring equipment. Key Achievements: Prompted budget savings of +$120,000 in 2000 by aggressively renegotiating pricing with vendors to reduce monthly letter expenses by $18,000. Triggered 15% to 27% increase in charge-off saves rates by implementing innovative account handling procedures that included a new skip unit. Exercised outstanding roll rate forecasting ability to meet and exceed stated business goals, effectively reducing cumulative losses for 22 out of 24 months. Automated charge-off processes, reducing violations by 50%. Initiated comprehensive new account tracking procedure for collections representatives that eliminated 40% of previously required paperwork. Spearheaded introduction of ongoing staff development training and month-end performance evaluations, creating an environment marked by increased goal setting, career ownership and advancement, and personal accountability. Earned promotion 4 times in 4 years, advancing quickly from entry-level

Business Administration And Management, General

Business, Investment Banking

General Studies

Education record

"How to Win Friends and Influence People" Franklin Covey: "Stress Management" ~ "First Things First" (Time Management) 7 Habits of Highly.