Roger Hagerty Email & Phone Number

Edmond, Ok

National Sales Manager over Retail Accounts* Grow business with National Accounts * Introducing customers to our "Certified Appliance Accessories" line of products* Work with Inside sales team to grow categories with current accounts* Attend Industry and customer trade shows

Bettendorf, Ia

JMF Company is a manufacturer and direct importer of rough plumbing products.Provide supervision and leadership to a outside sales staffClose business with large national accounts Utilize an advanced consultative sales approach to increase product growth across all accountsDeveloped customer service and sales representative training programs and conducted training classes for new employees; utilizing print material, online resources, and elearning technology such as Skype for remote trainings in conjunction with onsite classroom trainings Consistent leader in gross revenue margin goal attainment Assist in reducing company footprint of lead based product overstock that exceeded 1 million dollars through development and initiation of identification procedures including sponsoring a series of promotions and sales efforts Design and implement new V.I.P. program designed to grow brand recognition and loyaltyLeading company's efforts to expand inside sales team, including recruitment efforts such as conducting phone interviews and participating in panel interviews

a holding company that provides communications services, including local and long-distance telephone, cellular, paging, security, cable TV, Internet access and directory publishing.Recognized as a Top seller of key product categories including telephones, phone service features, and DSLAchieved numerous customer service awards base on customer recommendation and feedbackReceived a high volume of inbound customer support calls, utilizing professional phone etiquetteResolved various customer problems and responded to questions including, billing, order status, and product specificationsDocumented call details and escalated calls to supervision according to protocol when appropriate

Foley's was a chain of department stores owned by May Department Stores and headquartered in; Managed the daily operations of the customer service department of 10+ staff membersImproved departmental operations, bringing regional ranking from last place to first place within 12 months, exceeding sales revenue goals set by senior managementActively provided leadership and motivation to staff, scheduled staff to ensure optimum efficiencyManaged department to a 365% sales growth totaling 15million dollars in revenue Hired, trained, and coached new staff members, making staff changes as needed to create a cohesive teamSet the departmental and merchandising layout to effectively market regular and sale stock