Roger Hansen, Mba Email and Phone Number
Roger Hansen, Mba work email
- Valid
Roger Hansen, Mba personal email
As a seasoned Customer Success/Experience professional, I thrive on leading transformative initiatives that place customers at the heart of every decision. With a proven track record of delivering measurable results, I specialize in building high-performing teams, implementing innovative strategies, and optimizing processes to exceed customer expectations.My journey in customer success/experience spans 20 years, during which I've had the privilege of collaborating with diverse teams across industries ranging from tech startups to global corporations. By championing a customer-centric culture and instilling a deep understanding of customer needs throughout the organization, I've helped drive sustainable growth and loyalty.My expertise are in:🔹 Designing and implementing comprehensive customer experience strategies🔹 Leveraging data-driven insights to enhance customer satisfaction and retention🔹 Developing and nurturing cross-functional partnerships to deliver seamless customer journeys🔹 Leading change management initiatives to drive organizational alignment and agility🔹 Empowering teams through coaching, mentorship, and continuous learning opportunitiesI am deeply committed to making a positive impact in the lives of both customers and employees alike. Let's connect to explore how we can collaborate to elevate your organization's customer experience to new heights!Please feel free to contact me @ 801-643-3327.
Everpro
View- Website:
- everprosolutions.com
- Employees:
- 55
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Director Of Customer Experience - Property Care PortfolioEverproSalt Lake City, Ut, Us
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Director Of Customer ExperienceBriostack Jul 2023 - PresentAs the Director of Customer Experience, I play a pivotal role in shaping and optimizing the overall customer journey for Briostack. Leading the charge in developing our customer experience strategy, I work closely with cross-functional teams to ensure alignment with our business objectives. My expertise in customer journey mapping are instrumental in identifying pain points and opportunities for improvement throughout the customer lifecycle. I oversee the implementation of Voice of Customer programs to gather valuable feedback and insights, driving actionable improvements to enhance customer satisfaction and retention metrics. With a keen eye for data-driven insights, I utilize analytics to inform decision-making and continuously improve our customer experience initiatives. My leadership extends to employee training and development, equipping our teams with the skills and knowledge needed to deliver exceptional service and support. In collaboration with stakeholders, I identify and implement technology solutions to streamline processes and enhance efficiency, while also leading customer communication and engagement efforts across various channels. My passion for customer advocacy and commitment to delivering best-in-class experiences drives Briostack's success in meeting and exceeding customer expectations. -
Manager Of Client ServicesBriostack Apr 2021 - Jul 2023As the Manager of Client Success, I am at the forefront of ensuring our clients' satisfaction and success. Leading a team of dedicated Client Success Representatives, I oversee the development and execution of strategies to build and maintain strong relationships with our clients. My responsibilities include proactively engaging with clients to understand their needs, goals, and challenges, and providing tailored solutions to drive value and achieve mutual success. I collaborate closely with internal stakeholders, including sales, product development, and customer support teams, to ensure seamless communication and alignment in delivering exceptional client experiences. I leverage my expertise in client relationship management, I develop and implement best practices for onboarding, training, and ongoing support to maximize client satisfaction and retention. Additionally, I am responsible for analyzing client feedback and performance metrics to identify opportunities for improvement and drive continuous enhancement of our products and services. My leadership and guidance are critical in empowering my team to deliver outstanding service and exceed client expectations, ultimately contributing to the growth and success of Briostack.
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Sr. Acount ManagementBriostack Sep 2017 - Apr 2021Briostack was founded by an Inc. 500 pest control owner and a group who truly understand the pest control industry. At Briostack my main responsibility is customer retention. I have been involved in building the Account Management department including job functions and processes. Since joining Briostack I have been involved in maintaining a fast growing customer base where customer retention is vital for the long term success of the company. I manage the entire support team pushing Briostack to being an industry leader in customer support. I also Manage our Customer Success Management team teaching, training, and helping our Success Management build relationships with key stake holders to assist our retention efforts. •Presidents Club 2018 •Presidents Club 2019 •Presidents Club 2020 •Presidents Club 2021 •Presidents Club 2022
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Territory Sales RepresentativeTyco Simplexgrinnell Apr 2014 - Sep 2017Cork, IeI am responsible for finding new business through all avenues possible from working leads to cold calling. My main purpose is to set up long term preventative maintenance agreements for any fire and life safety needs the customers may have for their buildings and employees. As an industry expert I am a consultant to the customer letting them know how to keep their employees safe, property safe, and what they need to do to stay compliant with state, goverment, and insurance codes and standards for their fire and life safety equipment and systems. -
Territory ManagerApria Healthcare Sep 2010 - Apr 2014Indianapolis, Indiana, UsAs a Territory Manager for Apria Healthcare, I am responsible for identifying and managing leads within territory to increase sales and market share. I develop and execute plans that grow infusion business in key accounts. Finally, I prepare and deliver daily sales presentations and follow-up with clients to ensure complete satisfaction.Some of my key accomplishments include:• Growing my territory from 39 points to 235 monthly points over a three-year period.• Consistently being ranked Top 5 sales representative throughout the division.• Winning the 100% Club for top production in 2012. -
Medical Service TechIntermountain Homecare Jan 2006 - Sep 2010Working with Intermountain Healthcare as a Medical Service Technician, I was responsible for the delivery, set-up, and instructional use of medical equipment in patients home. I conducted monthly doctor office visits to provide instruction on equipment operation and ensure their satisfaction with the products delivered.Some of my primary accomplishments include:• Achieving “Employee of the Month” six times over a four-year period.• Increasing sales from a goal of 4% to 12% three consecutive years.• Working with team to become Number#1 of 15 offices for outstanding customer satisfaction.
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Construction SupervisorVinyl Guys Inc Mar 2005 - Jan 2006Vinyl Guys is a residential and commercial contractor offering exterior siding, coatings, and window installation services. As a Construction Supervisor, I supervised a crew of 6 employees completing all work within OSHA regulations. I worked closely with ancillary contractors to ensure quality satisfaction.
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Sales SupervisorFocus Communications Jul 2004 - Mar 2005Focus Communications is a privately held call center service provider, specializing in multi-product telesales and customer relationship management. In this role, I supervised 15 employees continually monitoring their customer service performance. I was responsible for increasing sales 13% in 7 months through implementing companywide sales technique training
Roger Hansen, Mba Skills
Roger Hansen, Mba Education Details
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Western Governors UniversityGeneral -
Weber State UniversityTechnical Sales
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Weber State UniversityAssociates Of Arts
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Bonneville HighschoolGeneral Studies
Frequently Asked Questions about Roger Hansen, Mba
What company does Roger Hansen, Mba work for?
Roger Hansen, Mba works for Everpro
What is Roger Hansen, Mba's role at the current company?
Roger Hansen, Mba's current role is Director of Customer Experience - Property Care Portfolio.
What is Roger Hansen, Mba's email address?
Roger Hansen, Mba's email address is ro****@****ack.com
What schools did Roger Hansen, Mba attend?
Roger Hansen, Mba attended Western Governors University, Weber State University, Weber State University, Bonneville Highschool.
What are some of Roger Hansen, Mba's interests?
Roger Hansen, Mba has interest in Math, Helping Others In Need, Reading, Hiking, I Also Enjoy Learning About Business, I Enjoy Camping, Disaster And Humanitarian Relief, Hunting, Meeting New People, Fishing.
What skills is Roger Hansen, Mba known for?
Roger Hansen, Mba has skills like Sales Operations, Sales, Account Management, Training, Customer Service, Management, Cold Calling, Healthcare, Leadership, Medical Devices, Selling, Capital Equipment.
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