I am a seasoned leader in global telecommunications with over 25 years of experience in transforming network performance and service management. My career has been a journey of innovation, collaboration, and continuous improvement, driven by a passion for delivering exceptional results.𝗠𝗬 𝗝𝗢𝗨𝗥𝗡𝗘𝗬 𝗔𝗡𝗗 𝗔𝗖𝗛𝗜𝗘𝗩𝗘𝗠𝗘𝗡𝗧𝗦From developing a duplicate ticket finder that saved invaluable hours for both customers and repair teams, to leading a global project for Intel's network that streamlined operations and enhanced efficiency, I've always been at the forefront of solving complex challenges. My role in co-creating a bi-monthly podcast further showcased my ability to blend technical expertise with creative collaboration, ensuring maximum quality and engagement.𝗣𝗥𝗢𝗙𝗘𝗦𝗦𝗜𝗢𝗡𝗔𝗟 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘As a Senior Operations Service Manager at Lumen, I managed network performance for high-value clients like Walgreens, Intel, and Oracle. My tenure as a Senior Engineer involved maintaining and troubleshooting over 15,000 network devices, while my current role as a Technical Team Manager at Grafted Community Church focuses on optimizing audio and video operations and mentoring a team of volunteers.𝗣𝗛𝗜𝗟𝗢𝗦𝗢𝗣𝗛𝗬 𝗔𝗡𝗗 𝗔𝗣𝗣𝗥𝗢𝗔𝗖𝗛I believe in the power of teamwork and collaboration. There are no dumb questions—only opportunities to learn and grow. My mantra, "What can I do for you?" reflects my commitment to building meaningful partnerships that drive success for all involved. By fostering a culture of trust, creativity, and rigor, I empower teams to take bold actions, learn from their experiences, and reach their full potential.𝗖𝗘𝗥𝗧𝗜𝗙𝗜𝗖𝗔𝗧𝗜𝗢𝗡𝗦:Microsoft Azure Fundamentals (AZ-900)Fortinet NSE 3 CertificationCompTIA Network+Cisco CCNA (expired)Passionate about continuous learning and innovation, I thrive in dynamic environments where I can lead teams to achieve exceptional results. Let's connect and explore how we can drive success together.