Roger Herrera Email & Phone Number

San Antonio, Texas Area

Hired as a network engineer as a result of the separation between Clear Channel Outdoor and iHeart Media, playing a key role in the IT Infrastructure separation between the two especially in the areas of networking and telecommunications. Working with a small engineering team to meet the business requirements post-separation now developing better solutions.

-Provide technical support on Spirent Communications Application Security appliances that generate different Layer 4-7 traffic generated tests such as: HTTP, DNS, Advance Fuzzing, SIP, Malware, IP Sec, DDoS Attacks, amongst several other protocols that are used in lab environments to validate customer equipment.-Update the knowledge database when new.

-Involved on implementation projects for LAN and wireless networks.-Troubleshoot network connectivity issues and performance.-Engage on major incident bridge calls to provide support and assist with resolutions.

After Hewlett-Packard’s separation took on a Subject Matter Expert role. Involved in monitoring, troubleshooting, configuring and deployment on hundreds of severs for both companies. As well as being a key resource in training and developing the different levels of support within the company. Worked closely with the unified communications engineering team.

Hewlett-Packard hosted one of the world’s largest deployments of Microsoft Lync 2010. I participated in monitoring, troubleshooting, configuring and deploying hundreds of Lync servers and voice gateways.-Key participant in the voice infrastructure and Microsoft Lync separation process at HP.-Assist with deployment of the Skype for Business infrastructure.

Providing monitoring services for several companies across the globe. The majority (90%) of the network devices (routers, switches and wireless controllers) were from Cisco.-Troubleshoot and resolve network related incidents such as: outages, connection instability, environment checks, utilization monitoring.-Report issues with service providers when.

Assisted end users with various computer related issues. Escalating incident to the appropriate different levels of support when required. Documenting processes and creating new support articles.-Troubleshoot and resolve issues with different applications, mainly Microsoft office and Outlook.-Troubleshoot and resolve computer related incidents, such as.

Master'S Degree, Networks And Information Security

Focus on data networks, IP services such as VoIP, video integration, monitoring with SNMP, MPLS networks, network security. Security.

Bachelor'S Degree, Biomedical/Medical Engineering

Majored in medical equipment management, digital and analog electronics