Roger Holmes Email & Phone Number

Southend-On-Sea, Gb

East Sussex

Self Employed Mortgage and Protection Adviser working in the Prosper Home Loans framework who are directly authorised by the FCA. Equity Release/Lifetime Mortgages and all types of Residential Mortgage requirements catered for

London, United Kingdom

Lead,inspire and motivate a team of Branch Managers across a multi-site area within a large UK based retail bank.Responsibility for overall performance across metrics of Customer, Risk , People and Building the Business.

London And South East

• Managed service levels of a team of professional advisers across multi site retail branches and supervised their regulatory compliance of customer interactions.• Ensured commercial delivery of all mortgage targets and managing individual performance of advisors.

London And South East

• Analysing customer feedback data and proposing improvement opportunities throughout the network• Setting commercial growth and sales targets at area level and monitoring Regional performance. • Compiling executive summaries of all customer, risk ,sales and people metrics in easy to use formats.• Building relationships with internal stakeholders and National support functions

London And South East

Manage Team capacity and deployment of resources to deliver high levels of customer experience and satisfaction.Ensure team compliance with all policies and procedures applicable to their role competency requirements.Manage the teams individual performance and development through regular coaching activities.