Roger Hurst Email & Phone Number

Manchester, Gb

Connex One is based in the UK, with offices in the USA, South Africa, Kenya, Spain, Australia, Sweden and Nigeria. We offer a cloud-based platform that handles both inbound and outbound customer interactions through an all-in-one omnichannel system. Started by Nick and Richard Mealey in 2013, we've grown to a team of over 600 people worldwide. Our platform has many features like AI, VoIP, live chat, email, SMS, social media and a powerful dialler for better outreach. We've recently added generative AI features, to further assist users handling customer interactions and service more customers better and faster. Our customer base includes well-known global brands, showing the trust in our solutions. With the recent $103 million from our Series C funding, we're looking to improve and expand our services, focusing on our generative AI, all-in-one channel engagement, and WFO features to keep making customer interaction better and simpler for businesses.Currently focussing on:- Designing conversational AI flows to demonstrate the power of the Connex One Athena AI engine- Scoping, testing and validating integrations between Connex One and other 3rd party platforms- Consulting with prospective and current customers around best practices in relation to contact strategies, integrations, conversational AI, agent assist tools, workforce optimisation,qualtity management and much more.- Supporting the global sales team, solutions architects and channel partners

Glasgow, Lanarkshire, Gb

SMS Plc is a UK-based company specialising in energy services, mainly around smart meter installations, data management, and energy infrastructure. They offer an end-to-end solution that allows businesses and households to manage their energy consumption more efficiently.As Head of Campaign Management, my primary role was to execute outbound multi-channel campaigns to book appointments for smart meter engineers. This involved owning the customer journey design, implementation and performance of campaigns for the major UK utility companies utilising Nice CX-One, Sendgrid, Text Local and other communications tools.I also managed a team of Campaign Managers and Analysts who handled capacity planning, data management and reporting.

Leeds, Uk, Gb

Responsibility of Xarios Dialler and Mitel ACD platforms, supporting ~400 users across divisions.Ensured a stable and productive service was delivered for inbound and outbound communications.Managed the compliance and regulatory processes associated with the systems.Built and executed multi-channel campaigns across sales, customer service, and collections.Designed customised reporting in PowerBI and presented findings in monthly board meetings.Spearheaded staff scheduling and resource planning activities, ensuring optimum resources and robust financial management practices where being adhered to.Full ownership of data purchase and performance management of data suppliers.

Manchester, Gb

Joined the team to spearhead the sales of a cutting-edge enterprise vulnerability scanning platform, designed by industry-leading experts. NGS Secure, the cybersecurity firm behind the platform, was founded by Gunter Ollmann and David Litchfield—both highly respected figures in the field. Litchfield is renowned for his seminal work, 'The Database Hacker's Handbook: Defending Database Servers,' while Ollmann has made significant contributions through various roles in cybersecurity.Successfully sold this platform to a number of high profile customers including a major UK electricity distributor, national government and the NHS. I was promoted to Team Leader position managing a team of 10 inside salespeople responsible for selling penetration testing services and software.

Atlanta, Georgia, Us

Noble Systems was a company that specialised in contact centre technology solutions. They offered a range of products designed to improve customer engagement, workforce optimization, and analytics. Their software handled various channels like voice, email, and chat, and had a powerful outbound dialler. I was originally employed as a Technical Support Engineer by Amcat, which was subsequently acquired by NS. I was promoted to a Senior Technical Support Engineer which involved quarterly visits to enterprise clients in South Africa and Botswana. Upon the acquisition of Amcat, I moved into an Account Management role where I sold new products and upgrades totalling £750k before moving to NGS Secure.