Rogerio Pacheco De Mendonca Email and Phone Number

• Managing day to day operations of Wildwood Café, Blue Lagoon Café and Camp Smokey in accordance with the company standard operating procedures• Ensuring outlets are open on time and appropriately staffed• Roster production taking into account events and special activities running alongside the daily operation• Managing attendance data using Fourth Hospitality system• Handling customer issues in my own outlets and resort wide when operating as Food and Beverage duty manager• Improving customer service standards and ensuring both Front of House and Kitchen staff are compliant with food safety standards through training• Attending management and financial briefings and communicating and implementing decisions with staff• Actioning cost strategies within the outlet to maximise on profit, provide value for money and reduce wastage• Consistently achieved and exceeded revenue targets within the outlets under my responsibility• Representing the company in a professional manner by taking pride in my appearance and ensuring that company uniform guidelines are maintained by staff