Rogério Abdala (罗建国) Email and Phone Number
Rogério Abdala (罗建国) work email
- Valid
- Valid
- Valid
- Valid
Rogério Abdala (罗建国) personal email
Rogério Abdala (罗建国) phone numbers
Knowledge in:• Proficient in Vendor Management, ensuring effective collaboration and alignment with business objectives;• Extensive experience in Car Repossession Strategies, Process, and Policies, ensuring efficient recovery of assets;• Skilled in Fraud Prevention for e-commerce, implementing robust security measures to protect businesses and customers;• Expertise in a wide range of Credit Loans including overdraft, personal loans, vehicle loans, cards, payroll credit, and payroll deductible loans;• Adept at managing IT projects, ensuring timely and successful delivery of projects• Proven ability to design and implement Motivational Campaigns, driving team performance and morale;• Strong background in Portfolio and Risk Management for Consumer Loans and SMB, ensuring a healthy balance of risk and return;• Knowledgeable in developing and implementing Credit Risk Strategies and Policies, safeguarding business interests.
-
Director, Risk Operations | Kyc, Collections And Investigations99State Of São Paulo, Brazil -
Director, Risk Operations | Kyc, Collections & Investigations99 Jun 2024 - PresentSão Paulo, Brasil
-
Director, Fraud Prevention, Screening ManagementVisa Apr 2019 - Jun 2024São Paulo E Região, Brasil• As the Product Owner for Screening Management (Manual Review) for the Region LAC, I have successfully improved our screening process and reduced fraudulent cases.• I lead an outsourced team of approximately 250 associates, responsible for reviewing orders flagged by our automated system as potentially fraudulent, achieving an improved accuracy rate of 95%;• I handle BPO management, effectively controlling and monitoring an annual budget of U$5M.• I support our sales representatives by creating compelling business cases, focusing on effective selling and closing new deals in the region. Over the past 5 years, I've brought in new clients, increasing our transaction volume by 175%. -
Executive Manager, CollectionsBanco Original Mar 2017 - Apr 2019São Paulo, São Paulo, Brazil• As the Project Sponsor for new business processes or system modifications, I ensured that project managers and teams successfully implemented all operational/system projects on time and within budget;• I led an organization of 14 employees and an additional 80 3rd party vendor associates in Brazil, managing a budget of $700k and overseeing strategy and operations;• I developed innovative strategies, including outsourcing and technology strategies, which increased Year-on-Year credit recovery by 80% and reduced the bad loan reserve for the company by 35%;• I worked on special projects to enhance the customer digital experience, resulting in a 100% increase in customer satisfaction. -
Executive Manager, CollectionsFis Apr 2014 - Mar 2017São Paulo, BrasilFIS™ is a global leader in financial services technology contracted by Bradesco Bank, one of the biggest bank in Brazil, to recover consumer debts on national scale. • I developed incentive campaigns for the operational team to boost productivity and morale;• I managed a call center across two locations (São Paulo and Limeira) with approximately 1,500 agents and 70 supervisors, ensuring smooth operations and high customer satisfaction;• I diligently monitored operations to ensure adherence to Service Level Agreements (SLAs), including quality monitoring to identify calls failing to meet predefined standards;• I recommended new strategies to our client, Bradesco Bank, to guarantee the best performance and revenues, resulting in a 45% increase in recovery rates;• I was responsible for maintaining a strong relationship between FIS and the project owner, Bradesco Bank, ensuring clear communication and prompt resolution of any issues. -
Co-Founder & Operations HeadGiracred Aug 2012 - Mar 2014São Paulo, BrasilAs the Co-Founder and Operations Head at Giracred, an outsourced sales call center contracted by Itaú Bank, I was responsible for providing payroll deductible loans and life insurance to Brazilian retired individuals.• I built sales force incentive programs to motivate salespeople, resulting in a 30% increase in sales performance.• I coordinated the operational sales team, leading to improved efficiency and productivity;• I created innovative sales strategies for the call center, driving revenue growth and customer satisfaction;• I developed sales drivers to increase sales and improve performance, contributing to a 25% increase in our bottom line;• I implemented the sales call center with a focus on payroll deductible loans and insurances, establishing a new revenue stream for the company. -
Superintendent, CollectionsBanco Bmg Apr 2011 - Apr 2012São Paulo, BrasilAs the Superintendent of Collections at Banco BMG, which acquired Schahin Bank in 2011, I played a crucial role in managing the collection department.• I coordinated the collection department team, resulting in improved efficiency and effectiveness in debt recovery.;• I developed and managed incentive and recovery campaigns, leading to a 30% increase in debt recovery rates;• I implemented and reviewed collection strategies for the retail segment, ensuring optimal recovery rates and customer satisfaction;• I managed the collection policies, ensuring compliance with all relevant regulations and best practices;• I was a member of the investment committee, contributing to strategic financial decisions for the bank. -
Director, Credit Risk & Fraud PreventionBanco Schahin Mar 2010 - Apr 2011São Paulo, Brasil• As the Director of Credit Risk & Fraud Prevention at Banco Schahin, I developed and implemented robust credit risk policies, contributing to the financial stability of the bank;• I implemented fraud risk strategies and policies, significantly reducing instances of fraud and enhancing security;• I implemented risk scores, financial analysis, and forecasts, providing key insights for decision-making;• I improved productivity by introducing quality controls in the credit and fraud operational teams, resulting in improved efficiency and effectiveness;• I managed the credit risk portfolio, ensuring a healthy balance of risk and return;• I was a member of the executive team responsible for the bank's capitalization, playing a key role in securing the bank's financial future;• I was also a member of the investment committee, contributing to strategic investment decisions for the bank -
Executive Manager, CollectionsBanco Schahin Aug 2006 - Feb 2010São Paulo, Brasil• As the Executive Manager of Collections, I coordinated the collection department team, including external agencies, lawyers, auctioneers, MIS, and operational staff;• I developed and introduced collection strategies and practices for both the internal and external team, leading to improved debt recovery rates• I developed and managed incentive and recovery campaigns, boosting morale and productivity among the team;• I improved productivity by introducing Balanced Scorecards and other quality controls, leading to more efficient operations and improved performance• I managed the collection portfolio, ensuring a healthy balance of risk and return;• I planned and monitored the Collection’s budget, ensuring optimal use of resources.
-
Manager, CollectionsAbn Amro Bank N.V. May 2002 - Aug 2006São Paulo Area, Brazil• Coordinated collection courses to the retail segment to achieve better quality levels and results;• Developed and managed incentive and recovery campaigns;• Introduced the collection MIS to the retail segment;• Managed external agencies throughout the country developing and monitoring strategies to reach the goals;• Managed the collection call center (400 agents);• Managed the team responsible for filling lawsuits;• Member of the group responsible for the social program named Real Friend Program;• Planned and introduced collection strategies in retail portfolio;• Selected and contracted new external agencies;• Strengthened the relationship between Sudameris Bank and ABN Amro Real Bank during the merger process. -
Manager, Credit RiskBanco Santander Apr 2001 - May 2002São Paulo Area, Brazil• Developed specific reports to monitor credit score models;• Implemented the Statistical Process Control (SPC) to maintain high quality performance in the Credit Department;• Introduced credit MIS to keep the best credit approval in the retail segment. -
Coordinator, CollectionsIbi Jun 2000 - Apr 2001São Paulo Area, Brazil• Developed and managed incentive and recovery campaigns;• Improved the team’s performance through appropriate training program and productivity analysis;• Managed the collection call center (600 agents);• Participated in the development of tools for management of quality in customer service. -
Supervisor, CollectionsCiti May 1998 - Jun 2000São Paulo Area, Brazil• Developed and introduced Legal Collection MIS;• Elaborated collection courses for external agencies and new internal collectors;• Introduced the Balanced Scorecard for external agencies;• Involved in the development incentive campaigns;• Participated in projects regarding the Collection Department performance;• Participated in the development of productivity analysis for collectors and delinquency reports;• Recruited interns in conjunction with the HR Department;• Supported the relationship between the Collection Department and external agencies.
Rogério Abdala (罗建国) Skills
Rogério Abdala (罗建国) Education Details
-
Bachelor -
High School/Secondary Diplomas And Certificates
Frequently Asked Questions about Rogério Abdala (罗建国)
What company does Rogério Abdala (罗建国) work for?
Rogério Abdala (罗建国) works for 99
What is Rogério Abdala (罗建国)'s role at the current company?
Rogério Abdala (罗建国)'s current role is Director, Risk Operations | KYC, Collections and Investigations.
What is Rogério Abdala (罗建国)'s email address?
Rogério Abdala (罗建国)'s email address is ro****@****.com.br
What is Rogério Abdala (罗建国)'s direct phone number?
Rogério Abdala (罗建国)'s direct phone number is +5511351*****
What schools did Rogério Abdala (罗建国) attend?
Rogério Abdala (罗建国) attended Espm Escola Superior De Propaganda E Marketing, Faculdades Metropolitanas Unidas, Colegio Miguel De Cervantes.
What skills is Rogério Abdala (罗建国) known for?
Rogério Abdala (罗建国) has skills like Credit Risk, Risk Management, Financial Risk, Banking, Risco Financeiro, Planejamento Empresarial, Business Planning, Fraud, Fraude, Credit Scoring, Retail Banking, Negotiation.
Who are Rogério Abdala (罗建国)'s colleagues?
Rogério Abdala (罗建国)'s colleagues are Stefanny Santiago 🏳️🌈, Juan Lima, Ricardo Noguti, Marcelo Caltabiano, Sally Marry, Fernando José Barbieri, Daniel Dos S Campos Campos.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial