Rogério Cunha Email & Phone Number

São Paulo, Brasil

Como Especialista em Sucesso do Cliente, desempenho um papel crucial na Matera, garantindo a integração eficaz do cliente com a empresa. Isso inclui alinhar processos, atender escalonamentos, priorizar urgências, monitorar métricas de desempenho e conduzir reuniões periódicas, como os EBRs (Executive Business Reviews), para apresentar resultados e discutir estratégias. Além disso, reforço comunicados sobre atualizações de sistemas e regulamentações do BACEN, mantendo os clientes informados e… Show more Como Especialista em Sucesso do Cliente, desempenho um papel crucial na Matera, garantindo a integração eficaz do cliente com a empresa. Isso inclui alinhar processos, atender escalonamentos, priorizar urgências, monitorar métricas de desempenho e conduzir reuniões periódicas, como os EBRs (Executive Business Reviews), para apresentar resultados e discutir estratégias. Além disso, reforço comunicados sobre atualizações de sistemas e regulamentações do BACEN, mantendo os clientes informados e adaptados às mudanças. Show less

São Paulo, São Paulo, Brasil

Como responsável pela área de Customer Success na Ewally, tive a missão de garantir que nossos clientes tivessem uma experiência excepcional durante a fase de onboarding e que a implantação dos nossos produtos e serviços fosse bem-sucedida.Minhas atividades incluíam trabalhar em conjunto com o cliente e nosso time de desenvolvimento para alinhar expectativas, entender suas necessidades, ajudá-los a obter o máximo valor possível, identificar oportunidades de upsell e cross-sell… Show more Como responsável pela área de Customer Success na Ewally, tive a missão de garantir que nossos clientes tivessem uma experiência excepcional durante a fase de onboarding e que a implantação dos nossos produtos e serviços fosse bem-sucedida.Minhas atividades incluíam trabalhar em conjunto com o cliente e nosso time de desenvolvimento para alinhar expectativas, entender suas necessidades, ajudá-los a obter o máximo valor possível, identificar oportunidades de upsell e cross-sell, solucionar problemas e garantir a sua satisfação.Meus objetivos eram desenvolver relacionamentos de longo prazo com nossos clientes, colaborar com as equipes internas da Ewally, monitorar e medir o sucesso do cliente e fornecer feedback para a melhoria contínua dos nossos processos. Show less

São Paulo Area, Brazil

As Co-Founder and Director of Operations and Marketing, my contribution to the Travel Mobile ecosystem was to accelerate business growth in the Americas and support Portuguese-speaking customers in Europe.Developing partnerships and working with my peers to find tools to improve the level of satisfaction of Travel Mobile customers.Main achievements:- Implementation of the system for service via CHAT. Average hits to the site of 600 hits per day. * 3m 19s>… Show more As Co-Founder and Director of Operations and Marketing, my contribution to the Travel Mobile ecosystem was to accelerate business growth in the Americas and support Portuguese-speaking customers in Europe.Developing partnerships and working with my peers to find tools to improve the level of satisfaction of Travel Mobile customers.Main achievements:- Implementation of the system for service via CHAT. Average hits to the site of 600 hits per day. * 3m 19s> Average time of first response. * 38m 20s> Average time to close an appointment. * 94.2%> Highest level of service satisfaction via CHAT.- Implementation of CHATbot for the first level of service. * 70.9%> Resolved with the help of CHATbot.- Use of the NPS (Net Promoter Score) methodology to measure the level of satisfaction of the entire service. * 70 (NPS) quarterly average. Show less

São Paulo Area, Brazil

As operations supervisor, I led the team formed by Cisco certified technicians and engineers from the Integration Services team.During this period, we had the opportunity to improve communication between the areas of implementation, pre-sales and sales.Along with other peers, I participated in the feasibility study of replacing the ASP (Authorized Service Provider) supplier that supported the company in the national territory.

São Paulo, Brasil

As project coordinator, I worked on the integration of the purchase, import, storage, shipping and billing processes for network equipment installed on clients connected to Orange.Being responsible for implementing the operation in the new logistics warehouse located in Serra - ES and closing the logistics operations in Barueri - SP.I was responsible as a focal point for technical and financial proposal elaboration in partnership with the commercial team.In the last few… Show more As project coordinator, I worked on the integration of the purchase, import, storage, shipping and billing processes for network equipment installed on clients connected to Orange.Being responsible for implementing the operation in the new logistics warehouse located in Serra - ES and closing the logistics operations in Barueri - SP.I was responsible as a focal point for technical and financial proposal elaboration in partnership with the commercial team.In the last few years, I was allocated to the outsourcing project of a large client with service throughout the national territory, being responsible for the SLA and KPI report to guarantee the agreed service level and presentation of the results to the executives and definition of the action plan.Main achievements* Design and mapping of KPI processes and indicators, which resulted in a 70% reduction in the backlog of incidents and service requests.* Implementation of the knowledge base for processes and instruction manuals eliminated failures in execution and rework in 97% of cases; Show less

São Paulo Area, Brazil

As a field technician, I performed various activities such as: installation, maintenance, configurations of routers, modems, switches, servers, microcomputers, printers, networks and systems for Varig, other airlines and SITA, in addition to supporting the Amadeus reservation system.During this period, I was assigned to coordinate and train a team of field technicians in the implementation and maintenance of the ATB printer (IER557) for boarding passes, I traveled to several states in… Show more As a field technician, I performed various activities such as: installation, maintenance, configurations of routers, modems, switches, servers, microcomputers, printers, networks and systems for Varig, other airlines and SITA, in addition to supporting the Amadeus reservation system.During this period, I was assigned to coordinate and train a team of field technicians in the implementation and maintenance of the ATB printer (IER557) for boarding passes, I traveled to several states in Brazil to provide this training, being the main point of contact for remote support. Show less

Guarulhos, São Paulo

I worked with all activities related to the management and maintenance of assets, ensuring the availability of production facilities. Performing corrective, preventive and predictive maintenance activities in the electrical and automation areas, aiming to keep the factory and its equipment in proper working condition.

Constituting A Fintech - Legal And Operational Aspects, Banking, Corporate, Finance, And Securities Law

Post Graduation In Business Administration, Business Administration

Training In Project Management, Project Management

Bachelor In Computer Science, Computer Science

Electronic Technician, Eletronic

Maintenance Electrician Learning, Technician