With over three decades of experience in technology companies, I have acquired key skills in product management, project management, and customer relationship management that have been fundamental to my career path. Over the years, I have had the opportunity to lead teams and operations in different companies, which has allowed me to broaden my expertise in general management, sales leadership, customer success, and business operations.Currently, I am proud to lead the Customer Success department at Ewally, a leading BaaS (Bank as a Service) fintech. Here, I create a collaborative and inspiring culture that always prioritizes people and provides exceptional experiences to our clients. It is rewarding to see how our work is making a difference in people's lives and in the market we operate in.I have analytical skills and a strategic vision for continuous process improvement, which enables me to implement best practices and recommend actions that help our clients achieve their goals. With a strong focus on the customer, I am able to ensure that they have a positive experience at all times.I am results-oriented and a problem solver with knowledge in technology solutions and sales processes. My experience in building and restructuring operations, as well as in managing KPIs, processes, budgets, SLAs, profitability, and efficiency, allows me to make strategic decisions to drive company growth.I am constantly seeking new tools and skills to grow and contribute in healthy and productive work environments. If you are looking for someone who can lead your team with purpose, skill, and passion, I am available to discuss and see how I can help.
Listed skills include Team Management, Pmp, Service Delivery, Pmo, and 29 others.