As an Human Resources (HR) Business Partner on a senior level position responsible for leading the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to provide a broad range of HR services to client groups within Citi.Responsibilities:Deliver HR services and build capabilities to drive organizational performance through individuals and managers as well as identify issues and recommend solutionsResponsible for HR delivery and implementation across the employee lifecyclePartner with business managers to resolve Employee Relations (ER) issues, ensuring appropriate actions are taken and risks are assessedPartner with Human Resource Advisors (HRAs) and Centers of Excellence (COEs) on HR priorities in respective client populations to ensure delivery and implementation of HR solutionsCoordinate and ensure seamless end-to-end delivery of global priorities and life cycle processesWork with HRA global partners and regional HR Generalists to ensure consistent communication and delivery of HR solutions and processesCoordinate and consult with country HR partners to deliver regional activitiesLead and/or initiate cross Citi projects as well as train new team membersAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Responsible for managing, designing, developing, coordinating, and conducting all training programs.• Welcome and onboard new employees supporting all department members, resulting in increased productivity and performance.• Help the local D&I team on the global programs and leverage the company culture.• Provide on-going support for a collaborative change management process• Evaluate employees and identify weaknesses to suggest appropriate training for the site• Map out development plans for teams and individuals• Plan, develop, and implement training programs that will prepare employees for the next step of their career• Effectively Recruit, lead, teach, onboard, and evaluate/certify new trainers• Work jointly with SME's to ensure content is appropriate, applicable, and accurate.• Maintain monthly, quarterly, and annual training program• Track employee training progress ensuring trainees follow training processes and timeline.• Develop and track training metrics for the site completion/compliance• Conceptualize, design, and create interactive training decks for safety and continuous improvement topics for practical and engaging training.• Implement standardized training programs: job tasks analysis per job, training checklists, quality, safety & technical assessments, and other support documentation for on-the-job training.• Stablish formal training programs, and create standardized on-the-job training documentation and processes to support efficient and cost-effective employee training.• Develop and Schedule new training• Communicate all the training programs and maintain curriculum for role/function.• Prepare and deliver training courses in a classroom setting or via virtual meetings• Continuous development for trainers to leverage the latest training tools and teaching.• As part of Quality Assurance, assist/participate in internal/external audits or inspections.• Ensure training programs are updated helping with the Document Management

As a Training Specialist designing and delivers training related to behavioral skills, and supports internal Subject Matter Experts on the design of technical training, also planning and implementing training schedules and logistical support for identified participant groups.• Performs internal needs assessment by using appropriate methods to assess learning and performance gaps to evaluate training needs.• Coordinates training and workshops according to annual plans, including planning logistics, organizing and facilitating, either internal or through 3rd party• Works with Subject Matter Experts (SMEs) to define course purpose and to develop appropriate course content.• Delivers training content in non-technical areas, e.g., behavioral, basic computer skills, general business topics• Helping the Industrial Education department to develop processes of new training technologies focusing on the professional evolution of the members, elevating the concept of the organization within industry 4.0., performance in the operators' career alignment processes, bringing clarity of the method and concepts using critical flows as a parameter.• Developing the Integration of the Human Factors/Human Reliability vision, bringing industrial learning solutions, generating awareness in the decision-making process of Leaders and Members with a focus on physical, mental and emotional aspects, acting in the Human Reliability Learning Journey, bringing to the organization a new culture and a new look at human factors.• Acting with peers in actions that bring excellence to Business Operations: develop actions aligned with current business needs, Distance Learning training development, Seminars, Technical Forums, Technical Skills Development Program and strengthening and qualification of the certification and re-certification process of operators.• Actions aimed at LMS management, supporting leaders in the needs of developing new distance learning and management of existing training.

•Managed a team of 20 instructors, (75,000 employees trained, generating approximately 120,000 certificates yearly);•Responsible for internal and external audits (international certification processes and FAA-mandatory AVSEC quality audits required by the Brazilian Civil Aviation regulator recommended by ICAO;•Execute team travel annual schedules, communication, and requesting courses authorization to national and international regulatory agencies and additional administrative routines;•Responsible for the Budget, client prospection, and management of current contracts;•Monitor performance for excellence (evaluation training feedback);•Communication with domestic and international bases to identify training needs;•Develop KPI´s panels;•Responsible for the Instructional Design, face-to-face, and e-learning courses (application and analysis of the DNC (Diagnosis for Necessary Courses);•Ensure Competency Assessment performance presenting alternatives to management training programs in specific areas (best market practices; contracting training for the annual programming from service providers;•Coordinating training events (places management, logistics, and didactic material);•Provide training and development information to regulators agencies (reports and charts, budget and cost control), implementation of corporate education programs through agreements and hiring educational institutions that guarantee the fulfillment of the company's education policies and guiding the Analysts, Instructors, and Administrative Assistants in carrying out intended tasks to ensure that clients’ needs are entirely met;•Develop and application of organizational climate research process resulting in relevant activities using tools such as word café and skip level; direct management of team performance with annual evaluation by applying coaching and continuous feedback performance evaluation, goal-setting process, 9box mapping, and IDP (Individual Development Plan).

Aviation Security instructor, working in the classroom with different level of groups (Directors, Managers, and Coordinators) and operational (Pilots, Flight Attendants, Baggage Agents, Ramp, Cargo, and Security) serving on average 8K students per year and guidance to other team instructors on the appropriate teaching practices for each target audience.Responsible for the development of instructional material, online class tutoring, content curation at LMS (Learning Management Sistem) and management of training calendar in Brazil and abroad and development of the methodology for an instruction quality control system;Monitor the evolution of KPIs in the training area, seeking improvements and process improvement.Represent the company with national and international Civil Aviation Security Training agencies and organizations;

Profiling PassengersApplying Aviation security measures

Worked as a Customer Service Representative at SEA for United Airlines being a security, chek in, embark and disembark, receptionist at the VIP United lounge and at the Lost luggage department.

I worked in the Citizen Reception Service sector and advising the hospital board on institutional issues of access to the regionalized health system, budgetary assessment and conduct, ombudsman, bidding processes, and conducting general matters of interest to the citizen who uses the health system.

Worked as an English Teacher, being througth books 1, 2, 3, 4 and 5 use by Wizard´s Methodology

I worked as an intern at Frannel Distribuidora de Petróleo, in the Human Resources Department, developing activities such as Resume Analysis (Talent Acquisition); Conducting Interviews and Group Dynamics; Develop Training and Development Policies; Organization of Team Integration programs (onboarding); Preparation, application, and compilation of Performance Evaluation data for interns and employees; Basic manual of administrative routines; Salary surveys; Customer service; and Organizational Climate Survey.

Worked as Administrative Assistant helping to develop Economic Feasibility Studies for many different kinds of business; Economic-Financial Analysis, Business Diagnosis; Administrative and Financial Activities (HR, Accounts Payable and Receivable); Typing Configuration and Editing; Purchase of Materials and Equipment and prospecting for new customers.