Perform a general oversight over delivery process; including post-sales and last mile activation, helping the customer until the final acceptance. Manage polices to ensure high delivery performances; monitored timeline, making sure all schedules are fulfilled, ensuring FOC date.

Manage a team of 3 supervisors and 20 individuals who supports the NOC operations; Making sure all customers and vendors are treated with courtesy and professionalism 24x7 all the time, including holidays.Third level on escalation list, serving as point of contact for management.

Service delivery coordination focused on relationship along with people (customers, partners, colleagues).Building, maintaining and sending weekly service reports, collaborating with Service Delivery Manager to remove all obstacles to customer satisfaction.

Leadership of field teams working in the implantation of microwave radios in major Brazilian states; maintained in knowledge about product offeredWorked to ensure the relationship with partner companies, customers, and owners of telecom towers.

Team leader in site survey and telecommunication projects.

I worked as a field technician, installing wireless and wireline services, configurating equipment.

Radio Operator Private in Brazilian Army.