Roger Fernandes Email & Phone Number

Worthing, GB

Southwick, England, United Kingdom

Worthing, England, United Kingdom

Littlehampton, West Sussex, United Kingdom

Horsham, West Sussex, United Kingdom

Worthing, West Sussex, United Kingdom

Worthing, West Sussex, United Kingdom

• Consultancy and customer support with focus on Solarwinds products.
• On-site and system audits.
• Create high/low level design documentation to existing and potential customers.
• Pre & post-sales technical support to end customers via telephone and remote assistance solutions (TeamViewer and GoToMeeting).
• Log all support and sales activity within the company CRM.
• System Administration across a range of IT systems.

London, United Kingdom

• Responsible for the Brighton and London office IT and infrastructure Support
• Monitor and maintain network activity using PRTG. Participate with the installation, monitoring, maintenance, support, and optimisation of all network hardware, software, and communication links (CISCO switches and.
• Analysing and resolving network hardware and software problems.
• Service desk support to the user base using SysAid.
• Research and deliver solutions to meet SLAs. Staff requests and direct instructions.
• AD, Exchange, Mail Enable, Lync, Citrix, Watchguard firewall, Access control, Logmein, Microsoft Intune, were a few of the most used tools in a daily basis.

Lisbon, Portugal

• IT support for enterprise customers.
• Responsible for some of the new contracts and budget presentations with full network solutions according to the customer’s needs.
• Advise and sell hardware/services to customers when needed.
• Network implementation, server hardware builds and continuous hardware and server software monitoring, either by remote access, or on-site visits.
• Always in direct contact with customers as link between them and the company.
• Administration of Windows server systems (Windows 2003, 2008 through to 2008 R2 and SBS 2003/2008), as well as Exchange server 2003, 2007 through to 2010, ISA server, DNS, DHCP, IIS, WSUS, MS Forefront)

Lisbon Area, Portugal

• IT support for enterprise customers.
• Administration of Windows server 2003 (Active Directory, DHCP, DNS).
• Helpdesk, user support (Windows XP, Vista and Mac) and troubleshooting using remote access and on-site visits.
• Server monitoring and backup.
• Hardware installing, upgrading, repairing and software configuration.

Alverca, Portugal

• Helpdesk using a ticket system (HP OpenView)
• Resetting domain user passwords and unlocking user accounts.
• Give support to user workstations, printers, and software inbuilt in machines on the maintenance aircraft hangars (some of them still with Windows 3.11 and 95)
• Backup administrator, responsible for the server backups in the F16 hangar.
• Deploy enterprise standard images to new workstations using Microsoft RIS server.
• Experienced in roll-outs with hundreds of workstations. User profiles backup and restore.

Lisbon Area, Portugal

• Inbound and outbound calls to clients.
• Troubleshooting and customer service for a Portuguese Internet service provider company (TVCabo/Netcabo)
• Set-top boxes testing.

Alverca, Portugal

• Responsible for computer maintenance in two small companies in the construction business,
• Self-employed web designer.

Licentiate Degree, It Systems Engineering

Education record