Roger Kaanen Email & Phone Number

Eindhoven Area, Netherlands

Manager Operations entails a significant amount of responsibility:Operational and financial servicing of the existing business.Maintaining and developing relationships with current and new customers.Managing a large team of over 140 staff members.Overseeing end-to-end outsourced IT operations and infrastructure services.Collaborating with the Director of Managed Services to deliver quality service while maintaining profitability.Setting operational policies, objectives, and initiatives to ensure cost-effectiveness.Recruiting, developing, and retaining a skilled team to meet current and future objectives.Valid’s commitment to leveraging Information & Communication Technology as a catalyst for client success is admirable. The manta: ”Trust Tech Thrive" reflects a proactive and forward-thinking approach, ensuring that the company and its clients remain at the forefront of their industries. With a dedicated team of over 300 professionals across various offices, Valid is well-positioned to deliver on its promise and help clients achieve leadership in their fields. If you need assistance with crafting job descriptions, strategic planning, or any other operational tasks, Feel free to ask!

Eindhoven Area, Netherlands

As Manager Projects responsible for projects- and departmental results, control and monitor the quality and progress of the projects, in line with the policy of our clients. Managing a team of more than twenty employees: project managers, process-, development-, security- and project engineers.Outstanding role as People Manager who is keen to take their experience to the next level and progress through an organisation.

Maastricht

Managing a team of more then thirty interim managers, project managers, service managers, (technical) consultants, technical specialist and field engineers. All specialist in project management, service management, Microsoft technologies, VMware, Citrix and Cisco.Recruit, develop, motivate and retain the team to ensure that there are sufficient and capable resources to deliver against current and future objectives. Outstanding role as People Manager who is keen to take their experience to the next level and progress through an organisation.

During this time Roger was employed as interim manager of SABIC Europe as Manager Services and later as Service Delivery Manager. Initially Roger was team responsible for the Local Service Desk & Support. During that time Roger has a commitment from the organization to accompany an obligation of result-based SLA. As ITIL Service Manager, he has the processes, procedures and work instruction set. During this course project Roger has been responsible for the entire implementation of the new service management tool, Quism. Including through structured workshops, he has ensured that an acceptable solution embedded in all groups. For further guidance Roger has more floor walkers used for a proper assurance of the agreed processes. As Service Delivery Manager Roger was responsible for all SABIC Europe transition services. Roger was also team member for the European carve-in of production sites, SABIC UK Petrochemicals SABIC and Gelsenkirchen.

As Service Delivery Manager responsible for ensuring that the performance of the Supplier is to the expected standard and quality.Key Responsibilities:•The overall aim of the Service Delivery Manager role is to monitor and control the services delivered by the Supplier;•Performance targets (and other targets e.g. cost and quality) continue to be met;•The end customer remains satisfied with the services;•The expected service delivery benefits continue to be achieved;•The services continue to be performed and delivered in the expected manner;Detailed knowledge of the service requirements:•Knowledge of how the services perform against both agreed and "best of breed" criteria;•Knowledge of industry best practice in service delivery (benchmarking) and in the use of appropriate measurement metrics and techniques.Interface with customers, end-users and Supplier:•Maintaining effective relationships;•Ability to identify and realizes an opportunity for improvement.

As Service Delivery Manager responsible for ensuring that the performance of the Supplier is to the expected standard and quality. Key Responsibilities:•The overall aim of the Service Delivery Manager role is to monitor and control the services delivered by the Supplier;•Performance targets (and other targets e.g. cost and quality) continue to be met;•The end customer remains satisfied with the services;•The expected service delivery benefits continue to be achieved;•The services continue to be performed and delivered in the expected manner;•Services continue, in any changed circumstances that may occur in the client organization, or the Supplier over time, to be the right services, delivered to the right people, at the right time.Detailed knowledge of the service requirements:•Knowledge of how the services perform against both agreed and "best of breed" criteria;•Knowledge of industry best practice in service delivery (benchmarking) and in the use of appropriate measurement metrics and techniques.Interface with customers, end-users and Supplier:•Maintaining effective relationships;•Ability to identify and realizes an opportunity for improvement.Specific Objectives:Regular review of performance measures to ensure that they remain the right measures, including liaison with the Customer Relationship Group regarding the development of new measures / SLAs with particular emphasis on whether those measures can be delivered by the Supplier.Service performance improvement (in ITIL terms, ensure that there is a Continuous Service Improvement Program in place). Ensure that the Supplier has robust ITIL processes for Incident Management, Problem Management, Change Management, Configuration Management, Release Management, Availability Management and Capacity Management as well as for a Service Desk and that these procedures are adhered to.

Support Office is responsible for Overall Quality planning of Infrastructure projects order intake to support all production team in South Netherlands. The teams are divided in the Provence Limburg, North Brabant, Zeeland, South Holland and Utrecht. As member of management team responsible for production quality, ISO 9001 and ISO 14001, gross margin and costs. I managed 25 staff members.Key activities: Planning, Quality, Logistic, Stock management, performance and provision of information. Total revenue of Support Office South Netherland is € 100-250 million.

For example Manager Production KPN

English Language And Literature, General

Umio Mba Masterclasses, Business Administration And Management, General

Activities and Societies: Strategy,, leadership, finance, learning ability and entrepreneurial spirit.

Bachelor Of Laws - Llb, Law

Activities and Societies: Legal aspects of cloud computing and the liability of an ICT consultant. Bachelor of Laws (LLB)

Propedeuse, Wo Bachelor Dutch Law, Propedeuse

Hbo, Itil Certified Service Manager

Kho, Business Administration

KHO Business Administration