Roger Koger, Mba Email & Phone Number

Manage lifecycle of a book of business, develop trusted and strategic client relationships, and provide customer support that results in client retention each year.Serve as client subject matter expert for in-depth knowledge of products, services and industry best practices to effectively consult with client. Manage and deliver in person and telephonic strategic planning meetings and annual performance reports to solve for roadblocks and implement solutions to improve processes and efficiency.Partner with consultants and brokers to manage expectations for client service delivery and strategic planning.Create and execute strategic account plans for each client that include identified service expansion opportunities to demonstrate value and drive revenue growth.Build cross functional relationships with core internal stakeholders.

Lead and manage small to medium sized enrollment advisor teams, fostering/supporting Virta culture, and creating an environment of trust, open communication, and problem solving. Demonstrate expertise on the Virta Treatment and effectively communicate to applicants the science behind diabetes reversal. Accountable for team’s applicants via Salesforce, partnering cross-functionally with Product, Customer Support, and Marketing to drive conversion rate.Maintain consistent communication with team members and applicants to answer questions accurately, with compassion & patience.Reenforce key performance indicators (KPIs) for entire enrollment team and use them to drive team performance. Evaluate the impact my team's performance impacted department and company metrics. Use various digital platforms and a remote delivery model in a rapidly changing environment, while using discretion in handling confidential health information and/or issues.Identify company and/or department needs to develop and implement solutions to exceed those needs. Form task forces to achieve these efforts.

Managed a direct book of business of 7 client accounts and managed 3 Regional Directors and 1 Dedicated Account Manager. Lead and successfully negotiated contract process - terms, services, KPIs and product management.Executed growth strategies within assigned accounts.Single point of contact for liaison - Resolution of client problems and complaints to maximize satisfaction; and maintain high client experience ratings. Facilitated communication with clients and built long-term relationships to achieve operational strategy recommendations based on market research.Collected and analyzed data; produced and lead regular Business Reviews.Aided in billing resolutions or disputes internally and with client.Ensured brand consistency.Drove the development and execution of the strategic operation and marketing plans. Lead efforts to improve processes, quality, and overall client experience. Created and presented budgets, forecasts, and expenditures to clients and company.Oversaw operational and staffing implementation of new account launches.Assured the successful implementation of various deliverables within client accounts including proprietary company technologies & solutions, partner solutions, fitness/wellness solutions, operations management, group fitness, personal training, sports/recreation & massage.Hired, trained & developed site team members to implement programs that demonstrate impact in alignment with company & client objectives to assure: quality control of methodology, program delivery consistency, product & solution implementation, troubleshooting to resolve operational issues, and exceptional client service delivery.Lead teams to ensure maximum performance, dedication, and accountability. Developed process improvements with internal resources for existing & new operations. Supported business growth by consulting on prospective client proposals & represent as a Regional Director during prospective business presentations.

Managed a direct book of business of up to 14 client accounts and served as the National Account Manager for 5 Fortune 100 company clients.Lead and successfully negotiated contract process - terms, services, KPIs and product management.Executed growth strategies within assigned accounts.Single point of contact for liaison - Resolution of client problems and complaints to maximize satisfaction; and maintain high client experience ratings. Facilitated communication with clients and built long-term relationships to achieve operational strategy recommendations based on market research.Collected and analyzed data; produced and lead regular Business Reviews.Aided in billing resolutions or disputes internally and with client.Ensured brand consistency.Drove the development and execution of the strategic operation and marketing plans. Lead efforts to improve processes, quality, and overall client experience. Created and presented budgets, forecasts, and expenditures to clients and company.Oversaw operational and staffing implementation of new account launches.Assured the successful implementation of various deliverables within client accounts including proprietary company technologies & solutions, partner solutions, fitness/wellness solutions, operations management, group fitness, personal training, sports/recreation & massage.Hired, trained & developed site team members to implement programs that demonstrate impact in alignment with company & client objectives to assure: quality control of methodology, program delivery consistency, product & solution implementation, troubleshooting to resolve operational issues, and exceptional client service delivery.Lead teams to ensure maximum performance, dedication, and accountability. Developed process improvements with internal resources for existing & new operations. Supported business growth by consulting on prospective client proposals & represent as Regional Director during prospective business presentations.

Tampa, Fl

Worked in different capacities at a site location, Health & Fitness Specialist, Assistant Program Manager and then moved into the Program Manager role for 5 year.Skills used are large and small scale communications, budget development and management, project management, strategic planning, marketing strategy, team development and coaching, client consulting, leadership, behavior change programming and evaluation, exercise physiology, personal training, group fitness instruction and employee wellness.

Bachelor Of Science, Physical Education

Activities and Societies: Gamma Phi Circus I have a minor in Recreation Administration

Mba, Marketing