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Roger is a seasoned IT leader with over 30 years of experience in data center operations and service management, both in the United States Marine Corps and private industry. He currently serves as the Director of IT Asset Management at Pacific Life, where he oversees the lifecycle management of IT assets and software licenses, as well as the alignment of IT services with business needs and objectives.With a strong focus on ITSM best practices, Roger has a proven track record of designing, implementing, and supporting mission-critical IT solutions that achieve high availability, reliability, and customer satisfaction. He has successfully managed the operations of web-based applications for clients such as Defense Travel System and Sirius Satellite Radio, as well as helped companies such as American Express, MetLife, and Bank of America to streamline their operational processes and reduce costs. Roger's core competencies include process mapping, service continuity, global IT operations, and stakeholder engagement. He is also certified in ITILv3, COBIT 5, and software asset management. Roger's mission is to leverage his expertise and skills to deliver value-added IT services that support the growth and innovation of Pacific Life and its customers.
Frost Bank
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Vice President | Capability Leader - It Asset ManagementFrost Bank Oct 2024 - Present
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Associate Director - It Asset ManagementKpmg Us Apr 2024 - Sep 2024New York, Ny, Us -
Director - It Asset ManagementPacific Life Dec 2020 - Apr 2024Newport Beach, Ca, UsLaunch comprehensive Global IT Asset Management (ITAM) program, ensuring strategic oversight across IT assets to enhance compliance, minimize expenses, and boost operational efficiency. Coordinate ITAM operations across international offices including US, UK, Japan, Singapore, Canada, and Australia. Lead recruitment and onboarding of top-tier ITAM specialists. Contribute to End User Services by bolstering deskside support, help desk, and depot technical services. Develop comprehensive Mobile Device Management billing and activation workflows. ● Devised 3-year strategic roadmap, adopting NIST standards for maturity assessment, demonstrating progressive ITAM development.● Executed RFP and POC processes with six vendors, culminating in adoption of Flexera One for optimized asset management.● Transitioned from ServiceNow to Flexera discovery tools, unifying global IT asset data within singular CMDB.● Formulated and implemented comprehensive policies, procedures, and processes for Software Asset Management (SAM), Hardware Asset Management (HAM), Cloud Asset Management (CAM), and Mobile Device Management (MDM).● Successfully navigated four software vendor audits, securing $4.8M in cost savings.● Initiated FedEx drop-off program for efficient equipment returns from remote personnel.● Led significant Java remediation project, achieving over $400K in cost reductions.● Established End-of-Life (EOL) reporting and refresh protocols to maintain IT asset integrity.● Set up baseline inventory for all IT assets, covering Workday 365, Azure, and AWS platforms.● Implemented end-user allocation and reporting system for precise divisional charge-backs related to user device support. ● Instituted an ITAM Governance Committee to oversee program standards and compliance. -
Systems Director - Itd Asset Management And DiscoveryCommonspirit Health Aug 2011 - Dec 2020Chicago, Illinois, UsDeveloped and executed comprehensive green e-waste program. Managed hardware lifecycle tracking system. Unified two Microfocus uCMDBs with multiple critical mission systems. Authored policy, process, and procedure documents. Conducted negotiations for all software renewals.● Directed IT asset management across network encompassing 103 hospitals and 600 clinics, ensuring operational efficiency and regulatory compliance.● Instituted software harvesting program, realizing $8M savings over three years.● Established an IT Asset Management (ITAM) framework from scratch, integrating strategic system applications and processes.● Formulated corporate audit playbook, streamlining audit process from initial notification to settlement.● Successfully defended against 13 formal software audits, with minimal financial settlements.● Transitioned from ServiceNow to Microfocus discovery tools, capturing over 10M Configuration Items (CIs).● Implemented corporate asset management system, integrating 18 key systems including procurement and contracting.● Managed annual budgets for Microsoft, IBM, Oracle licenses and renewals. -
PresidentThe Vision 2 Lead May 2009 - Oct 2018I started this company after leaving IBM to help other companies become ITIL aware at a fraction of the cost that other vendors charge. We conduct ITIL assessments that are completely tool agnostic. Therefore, we can show companies where there weakness is and help recommend a tool set that perfect for them. This gives our customers the upper hand in negations with the tool vendors.
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Senior Service Management ConsultantZenetex Oct 2009 - Aug 2011Herndon, Va, UsOrchestrated comprehensive redesign of United States Navy's intranet to institute an advanced ITSM framework. Targeted framework alignment with prevailing industry standards and best practices to elevate Navy IT operational efficiency and effectiveness.● Integrated COBIT5, ITIL, ISO, NIST, and CMMI frameworks to sculpt robust ITSM framework tailored for Navy requirements.● Contributed as co-author to Navy's IT Service Model, delineating strategic roadmap for IT service management excellence.● Engineered ITSM processes across key domains: Incident Management, Change Management, Transition Planning and Support, Release and Deployment Management, Asset and Configuration Management, and Service Catalog development.● Spearheaded creation of Request for Proposals (RFPs) for pivotal government projects, demonstrating leadership in project proposal initiatives. -
Senior Managing ConsultantIbm Feb 2005 - Apr 2009Armonk, New York, Ny, UsAs a key member of the IT Strategy and Architecture team within IBM’s Global Services, was responsible for providing technical and senior leadership on consulting engagements. During this period worked with customers from medical, financial and insurance industries to improve their infrastructure, processes and performance. Total revenue for the engagements during this time period approached one billion dollars. Characteristics essential to this position are: strong customer relationship/facing skills at all levels; ability to build, manage, and motivate teams to enhance quality and productivity; ability to deliver high-quality project solutions and deliverables that exceed customer expectations. -
Operations ManagerIdc - Sub-Contractor For Northrup Grumman Aug 2003 - Oct 2004Responsible for the day-to-day Systems Operations for the web based Defense Travel System (DTS). Utilizing 3-tier architecture, this system is the required travel booking system for all of the Department of Defense (DOD). Supporting multiple Development, Testing, Training, and Production environments running Solaris/Windows servers utilizing SUN and Dell platforms, the Operations Manager is point person for any Operations issues. Ensures staff adhere to all procedures and processes in accordance with Northrop Grumman’s policy’s. The Operations Manager is a voting member on the Corporate Change Board (CCB) to coordinate any changes to the environments. Operations are also responsible for the connectivity to the Internet, NIPERNET, and Northrop Grumman’s infrastructure. The Operations Manager also coordinates any maintenance requiring down time with the customer, as well as notifies the customer of any Production issues. Designed and documented several procedures that dramatically improved to change implementation process and has reduced the downtime to make changes. During this time frame, Northrop Grumman was also awarded several large Government travel contracts that required Operations to design, build, and implement new environments catering to these Government agencies. DTS uses EMC Symmetric for mass redundant storage as well as DBSIGN for digital signatures. The Operations Manager is also responsible for all system backups to ensure data integrity is maintained at all times.
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Director Of Systems EngineeringSentrailant 2001 - 2002Director of Systems Engineering+ Directly responsible for the Systems Administrators, Database Administrators and the Network Engineers for this world class Hosting and Billing Solutions Company+ Directly responsible for maintaining 99.999% availability on Sirius Satellite Radio’s billing and activation system. The Systems Engineers group designs all systems servers utilizing SUN equipment for the UNIX\LINUX based applications and Dell servers for Windows + This group is responsible not only for the design and building of new systems, but also maintaining the Production, Development, Quality Assurance, Staging, and the corporate infrastructure including MS Exchange and remote access + Using my ITSM experience established a Corporate Change Management process and was a voting member of the Corporate Change Control Board + Always on call 24X7 to ensure our systems\network achieve the availability that our SLA’s demanded and our customers expected
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Director Of It OperationsFocus Technology 2000 - 2001St. Paul, Mn, UsDirector of Network Operations+ Corporate production IT infrastructure, of this international biotechnology company with locations in Virginia, California and throughout Europe + Includes the LAN/WAN, Technical Support (Customer Care), Call Center, and Systems Operations + Designed, developed and supported of corporate communications, which included local, long distance, pagers and cell phones for domestic and international use + Maintained 99.9X% availability and 24X7 support of the network, which was used to gather data from over 300 remote sites from across the globe on a daily basis + Documented procedures and policies covering SLA’s, corporate computer use, disaster recovery, technical support and systems SOP’s + Designed and implemented a new LAN that included Cisco 3600 and 2600 Series routers, Catalyst 2900, 3500, 4000 and 5000 Series L2 and L3 switches, and redundant PIX firewalls + Forecasted and maintained $1.4 million budget + Negotiated contracts for local and long distance phone service estimated to save the company more than 300K over a three-year period + During the network build-out my negotiating strategy saved over $500K compared to retail price on the equipment purchased As a key member of management, was instrumental in making the difficult decisions regarding two division-wide reductions in force impacting the entire IT Department and then leading the department through the restructuring process
Roger Kopp Skills
Roger Kopp Education Details
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IaitamCertified Asset Management Professional -
ServicenowPerformance And Analytics
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Itilv3 Intermediate CertsPpo
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United States Marine Corps
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IsacaCobit5
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ItitamCertified Software Asset Manager
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IsacaCertified In Governance Of Enterprise It
Frequently Asked Questions about Roger Kopp
What company does Roger Kopp work for?
Roger Kopp works for Frost Bank
What is Roger Kopp's role at the current company?
Roger Kopp's current role is Vice President | Capability Leader - IT Asset Management.
What is Roger Kopp's email address?
Roger Kopp's email address is ro****@****lth.org
What is Roger Kopp's direct phone number?
Roger Kopp's direct phone number is +160230*****
What schools did Roger Kopp attend?
Roger Kopp attended Iaitam, Servicenow, Itilv3 Intermediate Certs, United States Marine Corps, Isaca, Ititam, Isaca.
What are some of Roger Kopp's interests?
Roger Kopp has interest in Itsmf, Itilitsmfservice Management, Itil Itsmf Service Management, Itil, Service Management.
What skills is Roger Kopp known for?
Roger Kopp has skills like It Service Management, Itil, Data Center, Service Delivery, Business Process, Service Management, Program Management, Incident Management, Requirements Analysis, Change Management, It Management, Configuration Management.
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