Client and customer service for Information Technology

• Provide Tier 1, 2, 3 Support. Perform on-site analysis and troubleshooting for clients. Provide mentorship for Tier 1 and 2 Specialists.• Operate as CIO for clients with regards to audits, budgeting, analysis, and IT department standards.• Perform on site and remote services for a myriad of business industries.

Obtain and manage clienteleProvide technical solutions for business and home users

**ACTIVE DoD Secret SECURITY CLEARANCE**Director:• Cut costs in budget to provide budgetary stability while still providing exemplary essential mission support.• Point of contact for CACTF operations and mission specific needs.• Supervise multiple teams with daily projects.• SIPRNET/NIPRNET knowledge.• Provide advanced proficiency-level, 3rd-tier datacenter and network systems support in 30+ server enterprise environment. • Six Sigma project leader, currently earning a net savings of $153,000 for Raytheon.• Assist and guide in the creation of classified live-fire exercises.• Work in tandem with U.S. Army, DARPA, and local government offices to perform exercises on location.• Motivate staff to perform above and beyond expected norms. • While in position CACTF retained unblemished in audits and inspections.• Skilled in Cisco, 3com,SAN, NAS, clustering, IDS/IPS, POTS/PSTN, ISDN, DSL, Leased Lines, Digital data service (DDS), T-carriers, Switched 56 network switching, Security camera solutions, LAN, WAN, GAN, BAN, satellite communications, VoIP, PBX, Avaya, PolyCom, NAT and PAT, DHCP, WINS, IPv4, IPv6, DNS, IP switching technologiesNetwork: • Design and manage datacenter environment including Microsoft, Linux, SANs, MSSQL, Command and Control (C2) hosting servers.• Maximo, IBM Domino Suite, Cisco FC routing and switching, DHCP, WINS, IPv4, IPv6, DNS, IP switching.• Subject matter expert in Cisco, 3com, Barracuda, IDS/IPS, ATM, POTS/PSTN, ISDN, DSL, Leased Lines, Digital data service (DDS), T-carriers, and Switched 56 network switching technologies.• ATM machines, Security camera solutions, LAN, WAN, GAN, BAN, satellite communications, VoIP, PBX, Avaya, PolyCom, • NAT and PAT name resolution

• Provided expert 3rd-tier datacenter and network systems support in 150+ server enterprise environment.• Designed and implemented datacenter migration to new location and integrated new security control procedures.• Project leader converting VMware ESX 3.5 cluster upgrade to VMware ESX 4.0. • Manage IT network employees in projects and daily duties. • Project leader for migration from 2003 Windows environment to 2008 Windows environment.• Initiated and planned for field offices to use Terminal Services using TSO Gateway a conversion from the existing Citrix environment.• Implemented Windows server 2008 environment conversion.• Designed and implemented high-availability Exchange 2010 solutions using VMWare and VSphere.• Designed, planned and implemented multiple migrations from Exchange 2003 to high available (CCR, SCR) Exchange 2007 running on Windows 2008 in multiple physical and virtual locations. • Redesigned existing backup environment; Migrated to CommVault Backup software and implemented de-duplication technologies using DataDomain. • Led EDP committee meetings and served as liaison to C-suite in project management.

• Manage IS employees and direct projects across corporate environment.• Lead EDP committee in direction integral to the motives set forth by the C-suite.• Spearheaded motivating staff in Disaster Recovery drills and audits.• Designed banking strategies and technology to incorporate satellite communications, mobile banking, and marketing strategies to promote sustaining and profitable growth.• Completely redesigned Infrastructure at a cost savings of over a quarter million within a year.• Direct supervisor for IT network employees and security administrator.• Singlehandedly redesigned systems and network from star topology to mesh sustainable network.• Designed, planned and implemented multiple migrations from one all-in-one server to a full scale 80+ server infrastructure.• Provided tier support for datacenter and NOC supporting over 17 branches, 80+ physical servers, 30+ virtual servers, 300+ workstations, various routing and switching.• Subject matter expert in Cisco, 3com, Barracuda, IDS/IPS, ATM, POTS/PSTN, ISDN, DSL, Leased Lines, Digital data service (DDS), T-carriers, and Switched 56 network switching technologies.• ATM machines, Security camera solutions, LAN, WAN, GAN, BAN, satellite communications, VoIP, PBX, Avaya, PolyCom, • DHCP, WINS, IPv4, IPv6, DNS, IP switching.• Provided advanced proficiency-level, 3rd-tier data center and network systems support with 500+ users and 80+ server enterprise environment. • Responsible for Exchange 2003 environment residing on multiple clustered Windows environment servers. • Planned, implemented, and managed AD, File Server, Web Hosting, Exchange, B2B Server, Domain server, SMTP, Gulf Pac servers.• Administered 80+ Windows environment servers located in local and remote datacenters. • Lead engineer on several software implementation projects. • Designed, planned and implemented Windows 2008 infrastructure as well as total restructuring of bank environments. • Administrator for AS/400 environment.

• Provided advanced proficiency-level, 3rd-tier datacenter and network systems solutions to various enterprises on a consultation basis.• Point of contact for design and implementation of corporate networks.• Architect of self-healing mesh network topology to provide zero-downtime information flow for large corporate networks.• Architect for one-off datacenter disaster recovery.• Implemented and maintained corporate branches on star topology where servers were self-contained in case of network failures.• Designed Disaster recovery plan for mid to large size corporations as consultant.• Setup and maintained Microsoft, Linux, AS/400 environments for regional corporations.