Roger Lakey Email & Phone Number

Edmonton, AB, CA

Alberta, Canada

Edmonton, Alberta, Canada

Leading the Home Services Operation to provide industry leading customer experience. Providing strategic and functional leadership with technical and financial oversight. Successful implementation of multiple software applications and management of continuous change environments. Developed pay for service maintenance program creating revenue stream.

Edmonton, Alberta, Canada

Responsible for the day to day operations of the Edmonton Customer Service Center. Lead a team of 5 Supervisors supporting up to 80 Associates providing internationally recognized multi-award winning customer service while overseeing building maintenance and IT resources through a $3.5 million annual operating budget with a $45 million revenue target..

Edmonton, Canada Area

Tasked to lead a project to establish an operation to support sales and sourcing of technology products to Office Max Grand & Toy customers. Responsible for establishing and documenting all business processes, quality assurance programs and deployment of all resources, systems and furnishings, Dealing with both external and internal customers, vendors and.

Edmonton, Canada Area

Supporting Canadian Enterprise customers, responsible to lead teams of up to 50 individuals on several projects driven by the voice of the customer. These projects encompassed global cross functional teams and were adopted as best practices throughout North America. Utilizing quality assurance programs these projects focused on improvements to problem.

Safety-Kleen's customer base includes thousands of industrial and manufacturing accounts, and the company offers a variety of products and services to collect, manage, and recycle a broad range of wastes and industrial chemicals. Safety-Kleen also provides a full-range of parts-washer and used oil recycling services. The Company's experience, scope of.

Edmonton, Canada Area

Bridge Brand was one of the largest independent food service distributors in Canada. Responsible for a team of 8 Program Account Coordinators managing all Key Accounts for Northern British Columbia, Northern Alberta the Yukon and Northern Territory. The team handled all aspects of account management liaising with corporate offices and franchisees and.

Edmonton, Canada Area

As the manager of the Seasonal/Greenhouse/Garden Centre areas the responsibilities for the position included inventory management, procurement, vendor management, seasonal merchandising changes and customer service. Winning several awards for top district sales for live goods and merchandising excellence including the Home Depot Gold Cup. Assisted in.

Edmonton, Canada Area

Responsible for four departments in the store including Seasonal/Storage/Greenhouse and Garden Centre. Managed inventory, seasonal bookings, vendor management including negotiation of terms and delivery timings of large seasonally dependent products. Managed merchandising seasonal changes and was recognized for merchandising excellence and top year over.

Edmonton, Canada Area

Responsible for the modernization of the parts and service department. Successfully liquidated dated inventory and worked with vendors for product training and certification for service staff. Handled warranty claims and implemented a new service booking strategy based on the voice of the customer that resulted in higher customer satisfaction. Worked with.

Edmonton, Canada Area

Conducted a changeover of the parts department by analyzing inventory turns on stocked items and utilizing customer feedback to identify areas of opportunity to increase profitability and drive customer experience. Managed and coached the George's Cycle Road Racing Team and developed community awareness. Developed relationships with vendors and negotiated.