Roger Lepire Email and Phone Number
Roger Lepire work email
- Valid
- Valid
- Valid
- Valid
Roger Lepire personal email
Roger Lepire phone numbers
Dedicated Senior Telecommunications Analyst with over 20 years of experience in Information Technology focused on telecommunications. Professional expertise includes PBX administration, team management, multi-vendor management, solution development, disaster recovery planning and system documentation. Strong reputation for self-direction, initiative, continuous improvement, and resourcefulness. Proven commitment and follow through on problem solving and process improvement. Noted for dedication to customers, staff and quality.Technical Background• Avaya S87XX server • Communications Manager 3.1 • Avaya CentreVu (CMS) • Avaya Modular Messaging• CTI • Avaya one-X Agent • Verint Systems Call Recording • Virtual Hold Technology• RightFax Fax Servers• Telemate Call Accounting• Change, incident, problem management• System documentation • Microsoft Office Products
-
Sr. Telecom AnalystUnited Natural Foods Oct 2017 - PresentProvidence, Ri, Us• Supports telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems.• Integrates telecom infrastructure with enterprise networking environments, and Internet-based services and protocols.• Assists with the installation and troubleshooting of telecom systems.• Assists with the planning of telecommunications strategies for IT Help Desk to ensure that efficient and effective customer interaction is achieved.• Monitors and identifies capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation of telecom systems. Generates telecom usage and network traffic reports.• Configure, test, maintains, monitors, and troubleshoots end user telecommunications, telephony, and voice/data software products.• Assists in developing long-term strategies and capacity planning for meeting future telecommunications network needs.• Assists in developing, implementing, and maintaining policies, procedures, and training plans for telecommunication system’s appropriate use.• Conducts testing and development disaster recovery plans to detect faults, minimize malfunctions, and backup systems.• Provides customer training of the telecommunications features and functionality.• Provides guidance, training, leadership and coaching to the junior members of the team. -
Vector Programmer (Avaya)Tunstall Americas Mar 2015 - Oct 2017Member of new ACD implementation team providing technical support and programming of Avaya ACD/PBX products. Duties include:- Deployment of core Avaya ACD platform.- Avaya core programming of vectors, VDN's, agents and stations.- Set up media gateways and CM links.- CMS reporting and administration.- Large scale moves, adds and changes of agents and stations.
-
Senior Telecommunications AnalystProvidence, Rhode Island Oct 2014 - Mar 2015Dedicated Senior Telecom Analyst with over 22 years of Telecommunications experience focused on administration of the Avaya product line (PBX, CentreVu and voice mail), call recording, call accounting, and fax server. Experienced at managing from 1-4.5 FTE's. Experienced at managing multiple vendors. Strong reputation for self-direction, initiative, continuous improvement, and resourcefulness. Proven commitment and follow through on problem solving and process improvement. Noted for dedication to customers, staff and quality.
-
Senior Telecommunications AnalystDell Marketing Lp Oct 2010 - Oct 2014Managed the day-to-day operations of the PBX for the Blue Cross Blue Shield of Rhode Island account. Served as the technical lead for the Telecom team. Served as the single point of contact for escalations to quickly resolve problems. Interfaced with telecom carriers to quickly resolve problems. Worked with call center managers to design and implement call flow changes. Performed adds, moves and changes as required. Ensured system and data availability and integrity through preventative maintenance and regular backups. Provided 24x7 support.• Worked with Virtual Hold Technologies to implement a multi-channel callback solution. • Leveraged the PBX capabilities to provide a no cost conference call solution.• Leveraged the PBX capabilities to provide callers with an expected wait time.• Leveraged the PBX capabilities to alert the Security department when 911 is dialed.• Migrated voice T1’s from Verizon Sonet to Cox Communications.• Acting Network Services liaison between Dell and Blue Cross Blue Shield of Rhode Island.• Maintained system documentation.
-
Telecommunications Team LeadPerot Systems 2003 - 2010Managed the day-to-day operations of the PBX for the Blue Cross Blue Shield of Rhode Island account. Managed a team of five people, including onshore and off-shore staff, providing telecommunications service on a 24x7 basis. Interfaced with telecom carriers to quickly resolve problems. Worked with call center managers to design and implement call flow changes. Performed adds, moves and changes as required. Ensured system and data availability and integrity through preventative maintenance and regular backups.• Managed the 2005 Avaya telephone system replacement project. This included the addition of an Avaya voice mail solution and Witness call recording system.• Designed and implemented the voice solution for the new Blue Cross building. Coordinated the move from the existing buildings to the new building. Managed the shutdown of the empty buildings.• Worked with Verint Systems to upgrade the call recording solution.• Established documentation which reduced mean time to resolution through effective incident troubleshooting. Documentation included network diagrams, call flow diagrams, local and toll-free number details, announcement text and call recording mappings.
-
Telecommunications SpecialistBlue Cross & Blue Shield Of Rhode Island 1992 - 2003Provided telecommunications support for Blue Cross Blue Shield of Rhode Island. Interfaced with telecom carriers to quickly resolve problems. Performed adds, moves and changes as required. Provided 24x7 support.
-
Data Communications SpecialistBlue Cross & Blue Shield Of Rhode Island 1987 - 1992Provided technical support for the Provider Network Systems (PNS) network, deployed state-wide at hospitals and medical offices. Installed and maintained PC’s within the Blue Cross Blue Shield of Rhode Island campus. Managed inventory. Managed warranty repairs.
-
Help Desk AgentBlue Cross Blue Shield Of Rhode Island 1986 - 1987Provided first call resolution (FCR), whenever possible, to trouble calls arriving at the Blue Cross Blue Shield of Rhode Island help desk. Dispatched calls that were not FCR candidates.
Roger Lepire Skills
Roger Lepire Education Details
-
University Of Rhode IslandIndustrial Engineering
Frequently Asked Questions about Roger Lepire
What company does Roger Lepire work for?
Roger Lepire works for United Natural Foods
What is Roger Lepire's role at the current company?
Roger Lepire's current role is Sr. Telecom Analyst at United Natural Foods.
What is Roger Lepire's email address?
Roger Lepire's email address is ro****@****all.com
What is Roger Lepire's direct phone number?
Roger Lepire's direct phone number is +151653*****
What schools did Roger Lepire attend?
Roger Lepire attended University Of Rhode Island.
What skills is Roger Lepire known for?
Roger Lepire has skills like Process Improvement, Software Documentation, Disaster Recovery, Vendor Management, Business Analysis, Telecommunications, Sdlc, Call Centers, Troubleshooting, Program Management, Visio, Integration.
Who are Roger Lepire's colleagues?
Roger Lepire's colleagues are Melissa Lute, Richard Reed, Kurtis Hayden, Kisie Whitaker, Weller C., Mackenzie Mahoney, Odell Scott.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial