- Supported Cisco Partner services offers for global sales channel. Worked on cross functional team to ensure offers were partner viable which resulted in increased partner adoption and services bookings. - Helped develop Go-To-Market strategy through collaborative efforts with offer teams, marketing, change management, channel operations and Worldwide Partner Services organization.-Responsible for creating analytic modeling to develop and support Cisco Services Partner Program. Efforts produced more profitable opportunities for the partner community, and incremental revenue growth for the Cisco Services organization

Supported major distribution partners in both US and Canada, caring for their day to day operational requirements, including sales enablement support activities, new product introductions, sales out and inventory report management, product lifecycle support and inventory management.· Conducted bi-weekly distributor training sessions for the Americas, which facilitated introduction of new offers, policies and processes. Attained consistent survey result scores of 95% or higher on session value. Sessions provided the information required for distributors to successfully understand new offers which resulted in faster to revenue opportunity for Avaya.· Facilitated distributor improvement projects which focused on identifying issues impacting our channel, then through cross functional collaboration, developed and delivered improved processes, policies and tools. Resolved over 75% of identified issues in less than 6 months.· Authored and published Global Distributor e-Newsletter. Publication provided important information, including offer, program and process updates to distributors and Avaya teams that support them. Attained twice the standard readership average and click-through metrics as compared to other channel communications.

Developed and/or improved channel policies and processes. Globalized and standardized many processes, leveraging best practices across organizations and theaters in order to support ease of doing business and a common partner experience.· Executed global channel readiness and enablement for new offers, process and policies. Activities included sales and technical training, quoting tools support, ordering logistics, pricing, marketing and distributor inventory management.· Spearheaded internal channel readiness functions to verify and validate that offers were ready prior to launch. Participated in numerous core teams, providing guidance that helped to develop channel centric offers that resulted in greater market acceptance.· Developed and managed complex tools to support global solution authorization management. Report outputs helped manage and drive partner compliance, providing for an overall enhanced customer experience. Attained over 99% compliance in US theater, and drove 10- 20% improvement in other theaters.· Key stakeholder in a number of strategic initiatives that resulted in increased revenue opportunities and overall enhancement to the customer experience. One key Initiative included successful development and deployment of a first ever cloud based offer designed specifically for the channel. The offer was well received and provided an immediate valuable revenue stream.· Participated and led many activities in support of indirect global channel organization, including promotion operations, new pricing and discounting models, catalog development, results reporting, quoting and configuration tools.

Supported various vendor lines at global distribution organization. Activities included inventory management, margin and pricing controls, product training, marketing and promotional activities. Primary vendors supported include Lucent, Avaya and Nortel.

Managed and supported several product lines designed for the civilian and governmental aerospace industry. Activities included developing and supporting a global sales channel, product sales and marketing, product manufacturing and life cycle support. Extensive global travel, introducing new technologies to both Europe and Asia.