Roger Murphy Email & Phone Number

Centreville, Virginia, Us

Recruited by Avenu to be a key member of the leadership team. Primary role is extensive C-level client-facing consulting focused on IT Policy, Architecture, and Operations to deliver the outcomes our customers expect and supports the goals of the business.Key Responsibilities:• Ensure the delivery of outstanding IT services to build and improve client satisfaction and retention.• Provide Service Level Management by monitoring existing Programs and Services to insure consistent delivery across the organization.• Effectively manage delivery of Services to contract, cost, schedule and performance.• Select and implement suitable technology to streamline all internal operations and help optimize strategic benefits.• Evaluate and eliminate operational process redundancies while optimizing productivity, automation, and workflow.• Provide strategic direction and guidance to teams of Onshore resources supporting 24/7 operations.• Align IT risk management with enterprise-wide risk management such that security and compliance are in place.• Develop and implement a service-led continuous improvement culture to achieve high levels of service.• Implement and manage root cause analysis and corrective action plans for variances in operational performance.• Participate in operational planning processes and define technical strategy.• Foster an environment of collaboration and cross-site partnerships.• Travel to customer sites as appropriate.

Blue Bell, Pennsylvania, Us

Responsible for the sale of Unisys services to state and local governments in California. Lead sales pursuits for the entire portfolio of solutions. Coordinated subject-matter experts, specialty sales professionals, technical consultants, pricing and legal resources, and business partners to solve our client’s technology and business challenges. In my role with Unisys, I met with CIO’s and other decision makers to discuss complex, integrated, enterprise solutions that would meet their goals and that could be adopted in their environments. Those solutions included applications, high performance hardware platforms, private and public cloud services, innovative approaches to security, and outsourcing strategies for public sector clients.

Florham Park, New Jersey, Us

Promoted to lead a team of 185 full time and 40 contract staff focused on providing business value to state and local government through innovative services, best practices, and advanced technologies. Delivered end-to-end information technology outsourcing and business process outsourcing solutions focused on IT consulting, application management, technology infrastructure management, and enterprise document management.

Norwalk, Connecticut, Us

Recruited by the Xerox State and Local Government line of business to provided executive sales leadership from initial opportunity review through contract signature. Xerox was awarded the business, and the City Council of San Diego unanimously approved a five-year, $66.1 million dollar contract.

Falls Church, Va, Us

Handpicked for this key named position on the largest outsourcing contract for a local government agency in the United States. Accountable for ensuring this $740M Program was successful in meeting customer, quality, cost, contract, schedule and technical performance goals.

Falls Church, Va, Us

Directly accountable for the successful delivery of full ITO services for the Helpdesk, Desktop, Data Center, Network, and Cross Functional service areas to the County of San Diego. Services provided to 18,000 users within 54 business units across 300 locations that in turn provide services to the citizens of San Diego County. Managed subcontracts for AT&T and HP through formal project reviews. Established Enterprise Architecture Governance with the County Technology Office and provided oversight to 190 standards. Primary operational focus was on sustained successful delivery of service across all service areas measured through 75 Service Levels.

Falls Church, Va, Us

Selected by Northrop Grumman to lead the transition of service from Computer Science Corporation (CSC) to the Northrop Grumman Team (NGT). The Helpdesk, Applications, Desktop, Network, Data Center, and Cross Functional Frameworks were successfully transferred to the NGT

Falls Church, Va, Us

Recruited by Northrop Grumman to become part of the leadership team in Indianapolis, and to turn around a Program failing to deliver service. This contract is with one of the largest combined city-county governments in the United States. Accountable for the successful delivery of ITO services to the City of Indianapolis/Marion County for this $46M Program. Moved the organization to operational stability as evidenced by sustained delivery of service and consistently meeting Service Level Agreements. Resolved systemic financial challenges and moved the program to profitability.

Blue Bell, Pennsylvania, Us

Managed a global team providing new business due diligence planning, contract transition management, acquisition management (planning, assessment, integration), and project support to major clients. Planned, directed, and controlled the transition of outsourced operations to Unisys valued up to $540M and encompassing up to 1,875 individuals.

Houston, Texas, Us

Performed both technical and project management roles in the transition of IT services from clients to EDS. Significant transitions included Allison Transmission, Cummins Engine Company US, Cummins Engine Company U.K., Jefferies Inc., PPG Industries, Maybelline, DecisionOne Corp., Textron Automotive, and Sterling Chemicals Inc.