Roger Mak, Pmp, Psm Email & Phone Number

Markham, ON, CA

Toronto, Ontario, Canada

• Leadership to the Customer Success business unit (includes the functions of Professional Services, Infrastructure Services, Product Support and Managed Services to serve existing and future customers). Lead the revenue.
• Create a culture that promotes delivery of quality results, learning for life and teamwork.
• Create product and service strategies for the business to sustain and grow. Define people, process, and technology related standards to ensure smooth operations with minimized risks, optimized productivity, and highest.
• Manage relationship with customers, business partners and vendors.

• In this technology-consulting business, I am accountable for all respects of product development and client solutions delivery. I manage multi-disciplinary teams (10+ members) among internal and partner resources to.
• Managed development and delivery of record management solutions for the provincial healthcare administration (CCACs) and migrated 10+ million client records
• Prepared and won RFP submissions valued $5+ millions
• Implemented and executed development and IT governances that improvedorganizational efficiency and quality
• Built and managed partner relationship as integral part of business portfolio
• Successfully implemented numerous projects for SMB’s and large enterprise clientsacross industries ranging from healthcare, banking, insurance and higher educations.

Scarborough, Ontario

Already into its 3rd year of system development, a major e-business was suffering from lack of control in schedule, cost and scope, and had missed several key milestones. The pressure from the user community was extremely high and negative. The project was at the verge of total failure.I was brought into the organization for a rescue mission. Everything I.

In this Management Services Provider (MSP), I was charged to develop information systems to support the business operations. Project accomplished include: Integrated and web-enabled OSS environment (OpenView, CIC, Concord) to manage network services, enhanced Trouble Ticketing System (Remedy), developed and deployed Customer Services Web-Portal with.

Markham, Ontario

Established and managed R&D center to develop, manufacture and deploy network-monitoring systems on client/server platforms. Key technologies involved include internetworking, data acquisition and control, client/server computing, GIS and large-scale system integration. Structured development methodology, requirements management, quality management, budget.

Brampton, Ontario

The Canadian Space Station Program is a major international partner of the Space Station Freedom Program initiated by NASA. In this program, I had major responsibility over the technical performance, cost and schedule of the ground based system that would support the operations, monitoring, diagnostics, planning and logistics of the on-orbit robotics.

Mississauga, Ontario

Quality management is a key factor in the nuclear industry. Complying to a series of safety critical software requirements, I developed system specifications and the applicable software engineering plans and procedures for the Ontario’s Darlington station safety system. I performed system analyses, developed and managed the configuration controlled.

Brampton, Ontario

In a company that specializes in advanced training systems, I was responsible for the development of real-time aircraft simulators (F-18, F-15 and E-6) for training maintenance ground crews. My responsibilities included requirement definition, software specification, design, implementation, test and integration. Various training concepts and simulation.

Hon Bsc, Applied Physic, Computer Science

Computational science, telecommunications, Systems Engineering, Digital Electronics, Opto-Electroics

Project Management (Pmi), Certification

E-Commerce/Electronic Commerce, Certification

Project Management For Engineers (Pmbok)

High School Diploma, Science, A

AWARDS Ontario Scholar from Ministry of Education "Sir Isaac Newton Award" from University of Waterloo Ranked top 3 in Canada for this.