Roger M.

Roger M. Email and Phone Number

Service Desk Agent @ Fujitsu
Catalonia, Spain
Roger M.'s Location
Vilassar de Mar, Catalonia, Spain, Spain
About Roger M.

Hello there! I'm an ambitious 19-year-old with a burning passion for Web Development and a strong background in Customer Support. I am determined, disciplined, and driven to excel in the ever-evolving tech industry.🎓 Education: Currently pursuing my dreams as a Web Development student. My coursework has equipped me with the latest skills in HTML, CSS, JavaScript, and more, enabling me to craft user-friendly and visually appealing websites.🤝 Customer Support Experience: I've had the privilege of sharpening my communication and problem-solving skills through my experience as an IT Helpdesk at Indra. This role has taught me the value of providing exceptional service, understanding customer needs, and resolving issues.💪 Hard-working and Disciplined: I believe in the power of consistent effort and dedication. I thrive in dynamic environments, handle pressure effectively, and am committed to continuous learning. 🌍 Willing to Relocate: I am excited about the prospect of expanding my horizons and am open to relocating for exciting opportunities abroad. I'm eager to embrace new cultures, challenges, and experiences.Let's connect and explore how my skills and determination can contribute to your team's success. I'm ready to take the next step in my career journey and make a meaningful impact in the world of web development. Feel free to reach out to me.

Roger M.'s Current Company Details
Fujitsu

Fujitsu

View
Service Desk Agent
Catalonia, Spain
Website:
fujitsu.com
Employees:
59526
Roger M. Work Experience Details
  • Fujitsu
    Service Desk Agent
    Fujitsu
    Catalonia, Spain
  • Roger Marti Torne
    Project Team Manager
    Roger Marti Torne Sep 2024 - Present
    Barcelona, Catalonia, Spain
    - Oversee and guide a team of WordPress developers and designers, ensuring the delivery of high-quality, innovative website solutions. Foster collaboration and maintain project timelines, while mentoring team members to enhance their skills and performance.- Lead and motivate a sales team focused on client acquisition, developing strategies to attract and secure new business opportunities. Implement sales processes and track performance metrics to drive growth and achieve targets.- Manage the end-to-end process of website projects, from initial client consultation and project scoping to final delivery and client feedback. Ensure alignment between design, development, and client expectations.- Develop and execute strategic plans for both the development/design team and the sales team to optimize efficiency and effectiveness. Identify and address challenges, and implement solutions to drive continuous improvement.- Monitor team performance and track project progress. Utilize data and feedback to make informed decisions and drive strategic initiatives.
  • Roger Martí Torné
    Website Designer & Developer
    Roger Martí Torné May 2024 - Present
    Barcelona, Catalonia, Spain
    - Strategies and techniques to attract and secure new clients.- Crafting visually appealing and user-friendly website layouts.- Building functional and responsive websites tailored to client needs.- Implementing foundational search engine optimization and managing Google Ads campaigns to boost online visibility.- Providing ongoing updates and technical support to ensure website performance and security.- Assisting with domain registration and selecting reliable hosting solutions for optimal website operation.
  • Indra
    It Helpdesk L1
    Indra Feb 2023 - May 2024
    Barcelona
    - Provide frontline technical support to users via phone and email.- Troubleshoot and resolve common software and network issues.- Escalate complex problems to Level 2 support when necessary.- Assist with basic IT tasks such as software installations and user account management.

Roger M. Education Details

Frequently Asked Questions about Roger M.

What company does Roger M. work for?

Roger M. works for Fujitsu

What is Roger M.'s role at the current company?

Roger M.'s current role is Service Desk Agent.

What schools did Roger M. attend?

Roger M. attended Campusnet, Escola Pia Mataró - Formació Professional.

Who are Roger M.'s colleagues?

Roger M.'s colleagues are Madhura Harshe, John Hegarty, Robert Kębłowski, Murugan Yuvaraaj M P, Berk Abdullahoğlu, Munenori Maeda, Kyoko Tagahara.

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