Part of main tasks were to: •Serve as primary customer contact •Be responsible for building and maintaining relationships with key service/functional owners on client account•Demonstrate understanding/managing of global client contracts and their renewals•Line manage and / or act as a senior point of contact for junior members team•Conduct Annually, Quarterly and Monthly business reviews•Be responsible for improvement plans to enhance service quality.

•Owned the payroll processing cycle for Mexico working with Payroll Balances and controls at input and output (Source to Gross, Gross to Net)•Payroll Accounting support•Complex payroll queries & escalations•Vendor operations management•Point of contact for stakeholders (Benefits, Compensation, Stock Options, HR Services, Local HR, Recruitment, Accounting, Treasury and others)

Owned Canada and Perú payroll process

Worked for countries like Chile and Colombia in all the processes related to terminations.

Worked in the technical support field as Tier 1 Technical Supporter, helping on the problem solving for issues with the system of end users.