Roger is an experienced and capable IT professional with commercial, service, project and product management experience in the field of IT Service Management. Having a strong technology and process background, he holds extensive experience in the implementation and management of Infrastructure Systems and Service Management solutions, including the design and integration of technology solutions and best practice process frameworks.Roger is a highly sought after trainer for the delivery of the ITIL range of certifications throughout Australia and New Zealand to a diverse range of individuals and organisations from all industry sectors. Additionally, Roger has extensive delivery experience of G2G3's experiential learning solution, Polestar ITSM Simulation. The simulation is used as both a team building exercise and to develop a deeper understanding of the benefits of IT Service Management.Motivating and inspiring people to adopt best practices is critical to a service management program. Feedback from participants in my courses is always excellent and in a recent course comments included:- "Excellent presenter. Very energetic and passionate."​- "Roger did an excellent job. He has interested me to pursue ITIL."Certifications:ITIL v4 Managing Professional Create, Deliver & SupportDirect, Plan & ImproveDrive Stakeholder ValueHigh Velocity ITPRINCE2 PractitionerManaging Successful Programmes PractitionerBusiness Relationship Management Professional