Roger Munro Email & Phone Number

Calgary, Canada Area

Create user documentation for GNSS products.

Analyzed new products and features and used this analysis to develop documentation impact reports. These reports specified the documents to be changed and the changes required.Provided technical and documentation standards expertise to assist external writing vendors with any challenges they encountered while implementing the documentation changes. Reviewed changes made by external writing vendors to ensure the technical accuracy and documentation quality.Analyzed documentation problem reports received from internal and external customers to determine the documents impacted and ensure there was sufficient information for the technical writers to implement the change.

Analyzed new products and features and used this analysis to develop documentation impact reports. These reports specified the documents to be changed and the changes required.Provided technical and documentation standards expertise to assist external writing vendors with any challenges they encountered while implementing the documentation changes. Reviewed changes made by external writing vendors to ensure the technical accuracy and documentation quality.Analyzed documentation problem reports received from internal and external customers to determine the documents impacted and ensure there was sufficient information for the technical writers to implement the change.Participated in authoring tools testing to ensure the changes in the authoring tools met the needs of my group.

Developed administration and maintenance documentation for cellular telephone systems.Developed hardware and software documentation for enterprise communication systems. The document suite included telephony, voice mail, data networking and IP telephony documents.Designed and developed help files for enterprise telephone management applications.Mentored new writers in company technology and authoring tools.Edited documentation created by myself and other writers.; Designed and developed user documents, reference documents and a tutorial for the management software of an enterprise telephone system.Worked with a team to develop documentation for a voice mail system.

Developed user guides for cellular telephones.Developed cellular telephone service manuals for use in technical support centers.Developed configuration guides for registering cellular telephones.

Developed user guides and reference manuals for a distributed SCADA system.Created service manuals for Valmet-developed remote devices.Developed training materials for customer courses.Taught hardware and software courses to Valmet customers.

Assembled and tested the remote devices for a distributed SCADA system.Diagnosed and repaired hardware issues in the remote computers.Set up the system hardware in preparation for customer acceptance testing.