Here's how IAM CX solves problems for SMBs: Business Development & Leadership Improvement Assessments (and Training) using Behavioral Science to identify blind spots to productivity and effectiveness; and Customer Experience Strategy and Training to assist companies with understanding their customers, increasing Customer Loyalty, increasing Customer Retention, and Increasing Referrals. This capability allows IAM CX to directly help companies attain and surpass revenue goals. Then we amplified that with a customizable, AI-enabled Voice of Customer Technology that provides real-time insights in B2C or B2B environments for Caribbean & US-based businesses - Boom! We can`t wait to partner with you in your growth. Let's Go WIN!

As a diversely experienced Business Operations professional, I'm still excited by the challenge of meeting customer expectations and revenue goals: helping clients get unstuck in their growth. At Cite Up, we help companies in the Caribbean meet those challenges by delivering customized solutions that provide Consumer Insight, Operational Support and improved Customer Experiences via:- Market Research to improve CX, Consumer & Industry insight- Sales Operations Support via Outsourced Trade Marketing Teams- Customer Experience Management Training, Research, Mentoring & Strategy - Helping Clients meet/surpass Revenue targetsI enjoy my role identifying targets and building relationships that lead to business conversion while exceeding company expectations. I also enjoy exceeding revenue targets for Cite Up. I believe in the difference we make for clients and I pray that those we engage can feel that.

Leveraging a decade of Healthcare and Retail Pharmacy Operations experience, and after completing focus group research with Caribbean Healthcare practitioners, the need for a "Caribbean-Customized Patient Management Software" became glaringly apparent. There was an unmet gap. Our team designed the Litekey EMR to be robust, best value and considerate of infrastructural hurdles that existed in the Caribbean. My role was to launch this new product to meet that unmet gap.- Business Development for ICT SaaS (Software) for Healthcare environments in the Caribbean- Reducing Operational Headaches in Healthcare Environments- Improving Customer Experiences in Healthcare Environments- Generating new business leveraging prospecting, cold calls and referral mining - Shared responsibility for initiating Strategic Partnerships - Responsible for effective on - boarding of new clients- Contract negotiation- Responsible for the development and achievement of sales through direct and indirect sales channels - Write business plans for all current and opportunity tender business- Key interface between the client-partners and all relevant divisions - Sales Training and Coaching for newly hired account managers - Shared input in Corporate Marketing strategy - Determines annual unit plans by implementing marketing strategies and analyzing trends and results- Keeps current with supply and demand, changing trends, economic indicators and competitors - Recommend selling price adjustments based on market trends and supply and demand- Providing consistent follow up at all client-partner touchpoints through post - deployment - Optimizing budgets

- Driving Profit, Sales and Store Operations for multi-unit FMCG environment- Introduced Key Performance Indicator environment - Implementing Customer Experience Improvement Strategies- Improving Operational Execution- Improving Employee Engagement- Building and developing Sales teams to meet and exceed Sales Targets- Strategic Planning- Cost Management- Marketing Strategy- Competitive Analysis- Business Trend Analysis- Productivity Analysis in multi-unit environment- Business Development Strategy- Change Management- Project Management: New Stores- $300M Revenue & Same Store Improvement vs. prior yr.

- Top performing Reg. Mgr. fiscal '13-'14 with double digit growth in Sales and Net Profit- Driving Profit, Sales and Store Operations for multi-unit environment- Driving Key Performance Indicator environment - Implementing Customer Experience Improvement Strategies- Developing Sales teams to meet and exceed Sales Targets- Improving Operational Execution- Strategic Planning- Cost Management- Marketing Strategy- Competitive Analysis- Productivity Analysis in multi-unit environment- Business Development Strategy- Change Management- $355M in Revenue: ~12% improvement on prior yr.