Roger Paulson Email & Phone Number

As Practice Area Development Director, I support and coach the UWEBC Practice Director team on planning, design, and execution of high-engagement collaborative learning events for UWEBC members. My role also encompasses research and implementation of enabling technologies for practice directors, design of new revenue-generating offerings, and administration of UWEBC’s Microsoft Dynamics CRM system. I am an experienced professional with a strong background in business relationship cultivation, learning event production, CRM system administration, and customer service excellence. During my15-year tenure as Customer Service Practice Director, I produced and hosted more than 290 collaborative learning events for the UWEBC community, consistently achieving top satisfaction ratings and enhancing member engagement. My career also includes significant achievements in marketing, sales, and consulting, underscoring my versatility and commitment to driving organizational success. I have an MBA from the University of St. Thomas and a BA in International Relations from the University of Wisconsin-Madison,Specialties: Customer Relationship Management (CRM) SystemsExecutive Relationship Building and NurturingCustomer Care Strategy & OperationsCustomer Experience StrategyPublic SpeakingEvent Planning & Facilitation

Listed skills include Leadership, Strategy, Crm, Management, and 18 others.