As a senior-level executive with over 20 years of experience in IT, Commercial Operations, Strategic Marketing, and Project Management, I have a robust background in leading transformative initiatives. I currently serve as a Leadership Fellow and Change Management Mentor and am an active member of the IT Change Review Board. My past roles include contributions to the College-to-University Transition Steering Committee, University Academic Restructure Steering Committee, and University Strategic Planning Council.Change Management Leadership: I have spearheaded numerous change management initiatives, focusing on driving organizational change and ensuring smooth transitions. My experience includes leading the implementation of Change Advisory/Review Boards to streamline IT operations, enhance efficiency, and address gaps and vulnerabilities in enterprise applications and integrations.Strategic Technology Implementation: I have extensive experience in enterprise system and data integration, leveraging cloud-based Platform as a Service (PaaS), Software as a Service (SaaS), and Integration Platform as a Service (iPaaS) to optimize business processes. I have led the establishment of Centers of Excellence (CoE) to drive the adoption of cloud-based SaaS platforms, enhancing decision-making tools and overall organizational performance.Customer Experience Excellence: Managing global service delivery teams, I have maintained client service level agreements (SLAs) and key performance indicators (KPIs) to ensure customer satisfaction. My work includes implementing Net Promoter Score (NPS) and Customer Satisfaction (CX/CSat) programs to improve customer experience.Financial and Operational Stewardship: I have a proven track record in financial management and budget planning. I have created and managed annual budgets for digital cloud-based technology and business intelligence, providing sound fiscal oversight for staffing and expenditures. My efforts have consistently ensured alignment with organizational goals and priorities.Technology Expertise: My technical expertise spans enterprise software development lifecycle (SDLC) management, IT Service Management (ITSM), and ITIL practices. I am committed to continuous improvement and operational excellence, leveraging technology to drive strategic and operational success.I am passionate about change management and continuously strive to foster environments that embrace innovation and efficiency. Connect with me to learn more about how we can collaborate to drive transformative change and achieve strategic goals.