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Roger Pelham ☁️ is listed as Founder | President at Strategies Unlimited, based in Albany, New York Metropolitan Area, United States. AeroLeads shows a work email signal at excelsior.edu and a matched LinkedIn profile for Roger Pelham ☁️.
Roger Pelham ☁️ previously worked as Founder | President at Fort Orange Supply Company and Senior Director, Application Management & Business Intelligence at Excelsior University. Roger Pelham ☁️ holds Bachelor'S Degree, Marketing & Strategic Management from Siena College.
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AeroLeads found 1 current-domain work email signal for Roger Pelham ☁️. Compare company email patterns before reaching out.
As a senior-level executive with over 20 years of experience in IT, Commercial Operations, Strategic Marketing, and Project Management, I have a robust background in leading transformative initiatives. I currently serve as a Leadership Fellow and Change Management Mentor and am an active member of the IT Change Review Board. My past roles include contributions to the College-to-University Transition Steering Committee, University Academic Restructure Steering Committee, and University Strategic Planning Council.Change Management Leadership: I have spearheaded numerous change management initiatives, focusing on driving organizational change and ensuring smooth transitions. My experience includes leading the implementation of Change Advisory/Review Boards to streamline IT operations, enhance efficiency, and address gaps and vulnerabilities in enterprise applications and integrations.Strategic Technology Implementation: I have extensive experience in enterprise system and data integration, leveraging cloud-based Platform as a Service (PaaS), Software as a Service (SaaS), and Integration Platform as a Service (iPaaS) to optimize business processes. I have led the establishment of Centers of Excellence (CoE) to drive the adoption of cloud-based SaaS platforms, enhancing decision-making tools and overall organizational performance.Customer Experience Excellence: Managing global service delivery teams, I have maintained client service level agreements (SLAs) and key performance indicators (KPIs) to ensure customer satisfaction. My work includes implementing Net Promoter Score (NPS) and Customer Satisfaction (CX/CSat) programs to improve customer experience.Financial and Operational Stewardship: I have a proven track record in financial management and budget planning. I have created and managed annual budgets for digital cloud-based technology and business intelligence, providing sound fiscal oversight for staffing and expenditures. My efforts have consistently ensured alignment with organizational goals and priorities.Technology Expertise: My technical expertise spans enterprise software development lifecycle (SDLC) management, IT Service Management (ITSM), and ITIL practices. I am committed to continuous improvement and operational excellence, leveraging technology to drive strategic and operational success.I am passionate about change management and continuously strive to foster environments that embrace innovation and efficiency. Connect with me to learn more about how we can collaborate to drive transformative change and achieve strategic goals.
Listed skills include Presentation Skills, Team Building, Digital Transformation, Enterprise Risk Management, and 83 others.
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Strategic consultative / fractional advisement in the following areas:Digital Innovation/Transformation StrategyVoice of Customer (VoC)Customer Experience (CX)Customer Satisfaction (CSat)Net Promoter Score (NPS)Marketing Strategy
Albany, Ny, Us
Highlights:Leadership FellowChange Management MentorIT Change Review Board (CAB)IT Business Relationship ManagementLead the enterprise Business Continuity Planning and Disaster Recovery assessment and process implementationCollege-to-University Transition Steering CommitteeUniversity Academic Restructure Steering CommitteeUniversity Strategic Planning CouncilLeadership and Strategic Planning:Led cross-functional teams in defining and executing the digital strategy, IT cloud tech strategy, and business intelligence tech strategy aligned with organizational goals.Collaborated with executive and cabinet leadership to ensure the business intelligence ecosystem supported operational, performance management, and strategic functions.Established and managed the Salesforce Center of Excellence, driving adoption of cloud-based SaaS platforms and enhancing decision-making tools.Financial Management and Budget Planning:Created and managed annual budgets for digital cloud-based technology and business intelligence, ensuring alignment with university goals and priorities.Provided sound fiscal management, including budgetary oversight for staffing and expenditures.Operational Excellence and Efficiency:Implemented and managed a Change Advisory/Review Board, streamlining IT operations and improving efficiency. Recognized areas for improvement and coordinated resources to address gaps and vulnerabilities in the enterprise application and integration ecosystem.Technology Expertise:Demonstrated expertise in enterprise system and data integration, leveraging cloud-based Platform as a Service (PaaS), SaaS (Software as a Service), and iPaaS (Integration Platform as a Service).Strong understanding of IT Service Management, ITIL, and experience in enterprise software development lifecycle (SDLC) management.
Albany, New York, Us
Boulogne-Billancourt, Ile-De-France, Fr
GE OnShore Wind Business Operations
Albany, New York, Us
Wellness & Customer Experience-CXVoice of the Customer (VoC)
Schenectady, Ny, Us
Global Lean/Simplification Leader. Inquiry-to-Order (ITO) Process teamCRM (Salesforce Pilot Leadership team)PLM (Enovia Leadership team)
Schenectady, Ny, Us
Supported CEO, CFO. COO, CHRO, CRO, CQO
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Roger Pelham ☁️ works for Strategies Unlimited.
Roger Pelham ☁️ is listed as Founder | President at Strategies Unlimited.
AeroLeads has found 1 work email signal at @excelsior.edu for Roger Pelham ☁️ at Strategies Unlimited.
Roger Pelham ☁️ is based in Albany, New York Metropolitan Area, United States while working with Strategies Unlimited.
Roger Pelham ☁️ has worked for Strategies Unlimited, Fort Orange Supply Company, Excelsior University, Valparaiso University, and Linium A Cognizant Company - Your Elite Servicenow Partner.
You can use AeroLeads to view verified contact signals for Roger Pelham ☁️ at Strategies Unlimited, including work email, phone, and LinkedIn data when available.
Roger Pelham ☁️ holds Bachelor'S Degree, Marketing & Strategic Management from Siena College.
Roger Pelham ☁️ is listed with skills including Presentation Skills, Team Building, Digital Transformation, Enterprise Risk Management, Sales, Sales Operations, Jira, and Competitive Analysis.
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