Roger Raycher Email & Phone Number

Satellite Beach, Florida, US

Recupperating from 3 major surgical procedures related to my military service. My intense physical therapy routine has allowed me to become mobile again and ready to work at what I do best again!!!

Providing technical project management support for applications supporting Operational Revenue Assurance Reporting,Identified Operational and development issues along with potential solution recommendations which were adopted.

Dallas, TX, US

• Providing Technical Project Management supporting the ATT 2020 Order Management vision supporting a modified eTOM model for fulfillment. provisioning and order management.
• Providing Operational and Technical support to identify best practices to support this vision.
• Providing Business deployment strategy.
• Managing issues as they arise and driving them to resolution that aligns with the 2020 vision,
• Implementation of processes supporting environment stabilization.
• Implementation of processes to support enhanced order management testing.

• Project managed the 20 year timber harvest on family owned land which consisted of market analysis, vendor selection, access construction, harvest selection, and re-growth planning.

• Integration Manager supporting projects within the CRM, OSS, and BSS platform base providing Business, Operational, Architectural and Technical Project Management support for the AT&T transformation program. o In-depth.

• Manager of CRM, OSS, and BSS platforms capable of providing wholesale and retail, white and black label services supporting a Prodea built consumer electronics home gateway with wireless TV extenders, serviced by a.
• Developed business, operational, and technical architecture and processes capable of supporting multi-tiered product delivery using a regionalized distributed schema, providing Assurance, Fulfillment, Inventory, and.
• Developed and managed software updates, test plans and deployment activities supporting each software release and service provider deployment, along with providing short and long term department budget requirements.
• Designed, managed development and testing of web portals and service provider interfaces.
• Managed vender relationships, SLA compliance along with insuring company met regulatory compliance for each region.

• Lead Consultant supporting a service delivery platform solution, supporting Carphone Warehouse providing CRM, Order Entry, Inventory, Billing, Order Management, Mediation and Rating functionality.
• Migration and consolidation of products, systems and network from recent acquisitions of AOL and other companies.
• Provided LLU and WLR consulting services for clients using the Openreach EMP gateway supporting Fulfillment, Assurance and Dialogue type services supporting broadband, pot’s and video service delivery.
• Telecom domain level consulting services supporting deployment of products and services surrounding multiple wholesale, resale, and facilities based business models.
• Deployed NGN technologies supporting unbundled, broadband and legacy type products and services.
• Led incumbent negotiation teams supporting incumbent based product deployment. Domain level OSS/BSS architectural strategy consulting services, resulting in a reduced customer acquisition cost.

• Lead Consultant managing a staff of multi-cultural Jr. OSS and Network architects responsible for the engineering, design, and submission of all OSS related RFP’s from Tier 1 and 2 providers and vendors within the.
• Design solutions were based upon current TMF NGOSS and eTOM principles, using CMMI, Sigma Six and industry standard best practices for development, implementation and integration.
• Developed a RFP process model, which reduced the overall RFP completion time by 50% and reduced overall manpower efforts by 50% plus allowed for a 60% reduction of required technical resources.
• Developed a 3 year business plan for entry into the US and Australian OSS markets. o Identified the potential customer base in each market along with potential network projects, which would require systems integration.

Numerous short term contract positions supporting numerous companies providing installation type support.Partner in company responsible for performing cable upgrades as a sub-contractor for Time Warner mdu's within the DFW area.

Dallas, US

• Managed the implementation and daily operations of a network gateway communication system, which included using XML and EDI conversion layers to interface with eight bonded, two unbonded suppliers plus interfacing to.
• Managed real-time CLEC UNE-P order processing of approximately 250k pre-order and order transactions per week, based upon OBF ELMS, LSOG, and ASOG guidelines.
• Created and managed transactional, statistical, and trending reporting capabilities for each ILEC for tracking FCC compliance.
• Implemented and managed Service Level Agreements (SLA) with service providers and vendors.
• Identified and corrected System and Database operating, architectural, and indexing issues.
• Ensured the successful rollout of process improvements and system automation.

Dallas, US

Provided project management, engineering, design, technical, and implementation support for the following OSS related projects using pre NGOSS/eTOM principles:Network Provisioning, Circuit Ordering and Engineering system.Network Inventory system with Bar-coding and OEM Data modeling capabilities.REMEDY Trouble Ticket system.CDR retrieval, mediation.

Athens, Attiki, GR

• Developed and managed an engineering and project management group with responsibilities for all of the company’s DMS-250 based network and environmental systems located domestically and internationally. Developed and.
• Implemented and successfully managed SLA’s with all equipment vendors, contractors and service providers.
• Architected a 5-year network-restructuring plan, which included a TDM to NGN technology transformation, for an international based network, interfacing into a NGN type OSS/BSS back-office solution.
• Managed the identification and resolution of marketing related issues in Europe resulting in the replacement of the currently used switch platform.
• Developed and managed a $160 million dollar Central Office Engineering budget.
• Developed and managed production, status, performance and interval reporting.

Managed a group of engineers responsible for the design, engineering, provisioning, and implementation of all Dedicated and Private Line circuits.Responsible for customer and sales interactions to resolve issues with the sales and provisioning processes.Successfully completed the merger of the Telco Systems and Excel Circuit Design/Provisioning departments.

US

• Managed a group of engineers that were responsible for Switch Deployment, Network Design and Provisioning for eight CLEC, and IXC city markets using a #5 ESS switch platform, for Wireline and Wireless product lines.
• Managed the Implementation of the Metasolv TBS Inventory and Circuit Ordering Modules.
• Successfully negotiated accelerated ILEC delivery dates with USWEST, SWB, GTE, and Pac Bell for all associated markets.
• Architected, and managed the implementation of a diverse SS7 network.
• Successfully negotiated diverse facilities based 2-way trunking arrangement with SWB, GTE, USWEST and Pac Bell, which resulted in a 50% reduction in related equipment, facilities and trunking costs.
• Managed the deployment of on site IVR and Voice Mail systems.

Managed a group of switch and field service technicians responsible for the installation and maintenance of a regional and international gateway service center, along with 4 unmanned Facility POP’s in the Western United States providing national and international switched, dedicated, private line, hosted, co-location and frame relay type services.Managed.

5 years 1 month) Responsible for the management of manned Switching POP's in the Ohio Valley Area providing switched, dedicated, and private line services.Successfully managed a Canadian Market Expansion project.Partnered with the Provisioning and Circuit Design departments, to resolve Provisioning/Circuit Design related issues for Field Operations.

• Responsible for the supervision of 3 manned Switching POP’s in the Mid-Atlantic Area providing switched, dedicated, and private line services.
• Performed Beta testing of FGD and FGB services for the company.
• Designed and built a real time equipment monitoring system.
• Received the 1986 Chairman’s Annual Award for Outstanding Service

• Responsible for the management and supervision of installation and maintenance activities for fixed and tactical, secure and non-secure digital switching facilities at various US Army facilities.
• Obtained highest rank of SSG (E-6), with placement on the E-7 promotion list.
• Provided communications support for the Space Shuttle program.
• Provided secure communications support for DOD, Special Ops Command.