Roger R. Email and Phone Number

• Responsible for support of all Ford Motor Credit’s Insurance Operations systems. Support of vended web front end software, claims processing, payment processing, theft and salvage registers, and Insurance Subrogation as well as Insurance accounting reporting and Insurance forecasting and claim review. • Responsible for testing and software verification for field personnel laptop and equipment.• Responsible for gathering business requirements, developing and maintaining use cases and communicating requirements to offshore vendor for product enhancements, develop test scripts, interfacing and supervision of the maintenance and development staff, verifying test results, presenting test results to business customer, and project implementation utilizing AccuRev Software Configuration Management Tool.• Provided production support to resolve production issues and root cause analysis and problem resolution for Ford Motor Credit Insurance Operations. • Responsible for maintenance and support of the Insurance Systems SharePoint web site and Teradata Data Warehouse.

• Responsible for support of all Ford Motor Credit’s Insurance Operations systems. Support of vended web front end software, claims processing, payment processing, theft and salvage registers, and Insurance Subrogation as well as Insurance accounting reporting and Insurance forecasting and claim review. • Responsible for testing and software verification for field personnel laptop and equipment.• Responsible for gathering business requirements, developing and maintaining use cases and communicating requirements to offshore vendor for product enhancements, develop test scripts, interfacing and supervision of the maintenance and development staff, verifying test results, presenting test results to business customer, and project implementation utilizing AccuRev Software Configuration Management Tool.• Provided production support to resolve production issues and root cause analysis and problem resolution for Ford Motor Credit Insurance Operations. • Responsible for maintenance and support of the Insurance Systems SharePoint web site and Teradata Data Warehouse.• Provided support and documentation and evidence gathering for internal and external audits and Sarbanes-Oxley requirements. • Software utilized: COBOL, COBOL II, FOCUS, DB2, Stored Procedures, SQL, CLIST, Oracle, Teradata, Multi Load and Business Objects.